Customer Service Representative
Share
Job Location:
Monthly Salary:
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
Industry & Sector: Business Process Outsourcing (BPO) / Customer Experience Services supporting retail fintech and SaaS clients across India. We deliver omnichannel on-site customer support focused on rapid resolution accuracy and measurable customer satisfaction. This role sits at the frontline of service delivery and operational excellence.
Primary Title: Customer Service Representative
About the Opportunity
Career Bloc is hiring an on-site Customer Service Representative in India to join a fast-paced customer operations team. You will handle inbound customer interactions across phone email and chat using modern CRM and ticketing platforms to resolve issues drive First Contact Resolution and maintain high CSAT.
Role & Responsibilities
- Handle inbound customer inquiries via phone email and live chat while meeting defined SLAs and KPIs.
- Investigate and resolve product billing order status returns and refunds using CRM and order-management tools.
- Log and update tickets accurately in the helpdesk system and maintain knowledge-base articles for recurring issues.
- Escalate complex cases to Tier-2 or specialist teams and follow through to ensure timely resolution.
- Achieve individual performance targets: First Contact Resolution Average Handle Time and CSAT.
- Participate in on-site training process improvement initiatives and shift rotations as required.
Skills & Qualifications
Must-Have (Skills)
- Helpdesk ticketing
- IVR/ACD systems
- Live chat platforms
- Salesforce Service Cloud
- Zendesk
- Complaint resolution
Preferred (Skills)
- E-commerce order management
- Multilingual support
- Refunds & chargebackprocessing
Qualifications
- High school diploma or equivalent; college diploma advantageous.
- Minimum 1 year experience in customer-facing roles (BPO retail fintech or e-commerce preferred).
- Fluent in English; Hindi or a regional Indian language is an advantage.
- Available to work on-site in India and flexible to shift-based schedules.
Benefits & Culture Highlights
- Structured on-site training performance-linked incentives and clear career progression.
- Collaborative team environment with shift allowances and paid breaks.
- Opportunities to cross-train across products and advance into specialist or supervisory roles.
Apply if you are customer-focused comfortable with on-site shift work and experienced with modern CRM/helpdesk tools. This role is optimized for candidates who deliver consistent outcomes under SLAs and enjoy solving customer issues end-to-end.
Required Skills:
customer servicezendeskhospitalitybpotravel
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
