Social Media Community Manager

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: 19 days ago

Vacancies: 1 Vacancy

Job Summary

Job Specification

Our client a Global AI talent development company is seeking an experiencedSocial Media Community Manager to join their growing Social Media Community Manager is a strategic engagement and communication role responsible for managing the companys online presence nurturing community interaction and growing a vibrant digital ecosystem across social media platforms. This position focuses on audience interaction brand voice consistency and fostering meaningful connections with the is a high-ownership high-visibility role combining content moderation community engagement analytics and campaign execution. The ideal candidate brings creativity empathy and analytical thinking to help build an active loyal and engaged community around our AI-powered human development mission.

The duties of this position entail:

Community Engagement & Relationship Building

Monitor and manage daily interactions across social media platforms including Instagram LinkedIn Facebook X/Twitter YouTube TikTok and emerging channels.
Respond to comments questions and feedback in real time while maintaining brand voice and emotional intelligence.
Identify and nurture brand advocates influencers and community champions.

Social Media Strategy & Campaign Execution

Execute engagement campaigns such as AMAs polls challenges contests and giveaways.

Align engagement strategies with product launches marketing campaigns and thought leadership initiatives.

Schedule post and track curated and user-generated content in collaboration with marketing and content teams.

Content Collaboration & Planning

Provide audience insights sentiment analysis and trend data to inform content strategy.

Collaborate with designers and writers to co-create social media assets that encourage dialogue and connection.

Contribute ideas for interactive content formats such as live sessions story prompts and polls.

Monitoring Reporting & Analysis

Track engagement KPIs (likes shares comments reach community growth sentiment).

Deliver weekly insights reports with actionable recommendations.

Monitor competitor communities and relevant industry hashtags for trends and opportunities.

Brand Consistency & Crisis Management

Maintain a consistent tone messaging and style across all social channels.

Flag and escalate sensitive issues complaints or reputational risks to appropriate teams.

Support reputation management by addressing concerns professionally and empathetically.

In order to be considered for this role you must meet the following requirements:

Matric
2 years of experience in social media or community management.
Excellent writing grammar and communication skills.
Proven ability to engage and grow digital audiences.
Familiarity with community management tools such as Sprout Social Hootsuite Discord or Facebook Groups.
Strong organisational skills and attention to detail.
Comfortable working in a fast-paced remote-first environment.
High emotional intelligence and people-centered communication style.
Experience in tech AI or personal development companies.
Knowledge of analytics tools (e.g. Meta Insights Google Analytics Sprinklr).
Graphic design or video editing experience (e.g. Canva Adobe Suite CapCut).
Background in psychology communications or digital marketing.

Should you meet the above criteria please send your CV to

Disclaimer: Should you not hear from us within 2 weeks please consider your application unsuccessful.

Required Experience:

Job SpecificationOur client a Global AI talent development company is seeking an experiencedSocial Media Community Manager to join their growing Social Media Community Manager is a strategic engagement and communication role responsible for managing the companys online presence nurturing community ...