Assistant Manager EIT

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

The purpose of the Assistant IT Manager role is to assist the IT management team in maintaining implementing and improving IT system compliance ownership of day-to-day IT support and processes adherence towards customer relationships and staff management.

Key accountabilities include but are not limited to:

Reporting Audit deliverables change management training quality management are addressed and monitored to ensure deadlines and service levels are met and results delivered.
To own incidents and requests to ensure completion in both the client and WNS infrastructure and IT environments.
To ensure that policy and strategy is in compliance with defined standards and local compliance adherence.
Ownership of Incidents and escalation and driving closure on a 24/7 basis.
Should be able to understand Client requirement and provide appropriate solution for the same in discussion with local/functional team.
The role will involve close coordination and project management of various internal and external technology groups to meet deliverables
To maintain strategy in line with local/functional IT stakeholder needs and in keeping up with current best practice.
To line manage and develop reporting IT team.
Plan and priorities their workloads set objectives conduct appraisals and support in continuous improvement of their performance and results.
Ensure high level of customer centricity and engagement forming a partnership with the operations team.
Act as a point of escalation for customers and manage their expectations.
Ensure the alignment of technology process and people to business objectives
Monitor all projects and prepare schedule of all work within required timeframe and coordinate with resource managers and supervisors to evaluate all approvals.
Draft reports on IT Service Delivery and present the data to the Senior Management Team
Forefront Audits and collate /provide evidences and ensure audit compliance in all areas through out the year.
Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences
Be proactive and review business processes and suggest improvements identify opportunities and risks and suggest appropriate action.
Continuously evaluate staff performance and behavior and to take the necessary corrective actions where required

Qualifications :

Matric
ITIL Certified (Beneficial)
Tertiary IT Qualification (Required)
Asset Management and Stock Control Experience (Required)
Incident Management and Change Management Experience (Required)
End-User Computing Management & Compliance Experience (including Anti-Virus Patch-Management etc.) (Required)
At least 5 years of experience in an IT Team Management Role (Required)
Additional informationTo be able to work on a 24/7 rotation basis if required.
Broad general knowledge and awareness of the IT landscape (Required)
Analytical and Practical motivated self starter. (Required)
Be an IT specialist but also have an understanding of commercial operations. (Required)
Good Communicator (Required)
Sound understanding of business processes and IT operations (Required)
Assertiveness (Required)
Good understanding of the ITIL Framework and implementation thereof (Advantageous)

Remote Work :

Employment Type :

Full-time

Key accountabilities include but are not limited to:

Reporting Audit deliverables change management training quality management are addressed and monitored to ensure deadlines and service levels are met and results delivered.
To own incidents and requests to ensure completion in both the client and WNS infrastructure and IT environments.
To ensure that policy and strategy is in compliance with defined standards and local compliance adherence.
Ownership of Incidents and escalation and driving closure on a 24/7 basis.
Should be able to understand Client requirement and provide appropriate solution for the same in discussion with local/functional team.
The role will involve close coordination and project management of various internal and external technology groups to meet deliverables
To maintain strategy in line with local/functional IT stakeholder needs and in keeping up with current best practice.
To line manage and develop reporting IT team.
Plan and priorities their workloads set objectives conduct appraisals and support in continuous improvement of their performance and results.
Ensure high level of customer centricity and engagement forming a partnership with the operations team.
Act as a point of escalation for customers and manage their expectations.
Ensure the alignment of technology process and people to business objectives
Monitor all projects and prepare schedule of all work within required timeframe and coordinate with resource managers and supervisors to evaluate all approvals.
Draft reports on IT Service Delivery and present the data to the Senior Management Team
Forefront Audits and collate /provide evidences and ensure audit compliance in all areas through out the year.
Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences
Be proactive and review business processes and suggest improvements identify opportunities and risks and suggest appropriate action.
Continuously evaluate staff performance and behavior and to take the necessary corrective actions where required

Qualifications :

Matric
ITIL Certified (Beneficial)
Tertiary IT Qualification (Required)
Asset Management and Stock Control Experience (Required)
Incident Management and Change Management Experience (Required)
End-User Computing Management & Compliance Experience (including Anti-Virus Patch-Management etc.) (Required)
At least 5 years of experience in an IT Team Management Role (Required)
Additional informationTo be able to work on a 24/7 rotation basis if required.
Broad general knowledge and awareness of the IT landscape (Required)
Analytical and Practical motivated self starter. (Required)
Be an IT specialist but also have an understanding of commercial operations. (Required)
Good Communicator (Required)
Sound understanding of business processes and IT operations (Required)
Assertiveness (Required)
Good understanding of the ITIL Framework and implementation thereof (Advantageous)

Remote Work :

Employment Type :

Full-time

Key Skills

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About Company

WNS Global Services

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more

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