Customer Support Manager
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Job Location:
Conway County, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description
We are seeking a motivated and organized Customer Support Manager to oversee our support operations and ensure a high level of customer satisfaction. This role requires a proactive leader who can optimize workflows train and guide team members and maintain the quality of our service standards.
Responsibilities
Supervise and support the daily operations of the customer support team.
Monitor performance metrics and develop strategies to improve response and resolution times.
Handle escalated customer inquiries and ensure timely and effective resolutions.
Implement processes to enhance efficiency and service quality.
Collaborate with other departments to ensure a consistent and positive customer experience.
Provide ongoing coaching feedback and development opportunities for team members.
Qualifications :
Qualifications
Strong communication and leadership skills.
Ability to manage multiple priorities with attention to detail.
Excellent problem-solving and decision-making abilities.
Proven ability to foster teamwork and maintain a positive work environment.
Proficiency in customer support systems and communication tools is a plus.
Additional Information :
Benefits
Competitive annual salary ($60000 $64000).
Professional growth and advancement opportunities.
Supportive and collaborative team culture.
Comprehensive training and skill development programs.
Full-time position with consistent working hours.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
