Customer Service Representative

Oak Creek, WI - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

As a Customer Service Representative you will be our first line of contact for our external Industrial Coatings customers. youll be responsible for processing orders which are supplied by multiple manufacturing sites and fulfillment centers across the PPG Network. You will manage orders until they deliver to our customers. You will work directly with Supply Chain Operations and Shipping of orders for your assigned accounts. You will directly manage an account load of customers and partner with our Commercial Team to ensure a successful sale and execution of order processing and delivery to our customers. We will empower you to proactively handle customer service-related problems and implement the necessary corrective actions. Youll also gain a solid understanding of our policies systems procedures and objectives. If youre looking for a challenge that will provide the foundation from which your career can grow youll find it here.

Benefits:

PPG offers excellent benefits including medical dental vision life insurance disability insurance parental leave PTO 401k continuing education and career advancement!

Responsibilities:

Accurate processing of customer purchase orders sourcing to multiple fulfillment centers.
Late order tracking and communicating updates to Sales and Customers.
Review and update orders daily in ERP system (Oracle).
Product & Customer Data maintenance submitting requests for changes.
Work with Planning Scheduling Production and Shipping to ensure on-time shipments.
Manage inventory in a cost-effective manner tracking and acting on Make and Hold orders.
Work with supervisor to help resolve issues and implement corrective actions.

Qualifications:

HS Diploma
2 years of previous experience supporting high-volume customer service.
Experience answering customer inquiries for quotes parts order details and updates usually by email.
Experience entering a high volume of order data daily with low error rate.
Basic Proficiency with computers including Email Word Excel and order systems such as SAP or Oracle.

#LI-Remote

About us:

Here at PPG we make it happen and we seek candidates of the highest integrity and professionalism who share our values with the commitment and drive to strive today to do better than yesterday everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more visit and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are One PPG to the world.

We trust our people every day in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation gender identity or expression. If you need assistance to complete your application due to a disability please email

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the process so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Required Experience:

Unclear Seniority

As a Customer Service Representative you will be our first line of contact for our external Industrial Coatings customers. youll be responsible for processing orders which are supplied by multiple manufacturing sites and fulfillment centers across the PPG Network. You will manage orders until they d...