Customer Care Specialist

Restaurant Technologies the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry is currently seeking a Customer Care Specialist. You will be part of a team responsible for supporting the service needs of our external customers while working internally with other corporate functions to trouble shoot service issues in order to provide a high level of service to our customer groups.

Schedule: Sunday Monday Thursday Friday Saturday; 10:30a-7:00p CST
Compensation: Starting at $20 per hour Weekend shift differential

Position Description

Looking for a fast paced service oriented position As a Customer Care Specialist you will be responsible for handling inbound technical service calls and providing phone support for our customers at our centralized call center.

Key Responsibilities

• Provides telephone support to external customers related to Restaurant Technologies specialized restaurant equipment.
• Tracks customer communication and updates information in Restaurant Technologies CRM software.
• Assesses customers needs and provides appropriate method of support and communication to the necessary location.
• Provides appropriate troubleshooting over the phone by utilizing provided troubleshooting documents.
• Prepares daily / weekly / monthly call reports.
• Cross trains in other functions of the Restaurant Technologies Call Center (ie. Billing collections etc).

Position Requirements

• Experience: 1 years related experience and/or training in hands on equipment repair and customer service
• Education: High school diploma or equivalent
• Bi-lingual speaking preferred (Spanish / English)

Inclusive Employer
At Restaurant Technologies we celebrate diversity believe in equity and are committed to creating an inclusive environment for all employees; were proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.

If you need assistance or an accommodation due to a disability please contact us by email at or call 1-.

Restaurant Technologies is a Military & Veteran friendly company.

Culture & Benefits

Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development competitive health care coverage incentives and a healthy work and life balance. Weve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. Weve earned recognition as a Best Place to Work by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesotas Fastest Growing Companies addition weve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

Who We Are

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound highly efficient and creates a safer more productive work environment for restaurant personnel. With over 35000 existing customers we are an established profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.