Financial Well-Being & Member Experience Manager
Share
Job Location:
Saint Louis, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Financial Well-Being & Member Experience Manager
Reports To: Vice President Product Portfolio Management
Positions Supervised: N/A
FLSA Status: Exempt
Job Summary
The financial well-being and member experience manager is responsible for assisting the development of program strategy and working across the organization with leaders to guide the implementation of financial well-being plans. This position maintains the Member Experience platform working across division to ensure that feedback is optimized and accounted for within each member touch point. this role will be expected to bring a perspective to Financial Well-Being for both our Members and our Employees. ** This is a hybrid/St. Louis position **
Job Responsibilities
The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities duties and skills. Team members may be directed to perform job-related tasks others than those specifically stated in this description.
- Assists in developing the objectives strategic framework approach and gameplan for financial well-being platform.
- Researches and benchmarks industry related financial well-being topics including managing relationships with key financial well-being third party relationships.
- Collaborates with cross functional teams to identify experience gaps opportunities external factors and build associated plans to address.
- Collaborates with cross functional teams including training and member-facing teams to deliver formal financial counselling programs to members.
- Identifies key metrics for success and reports out on a regular basis; understands key audience and adapts message accordingly.
- Manages the overall Member Experience program including Net Promotor Score (NPS) process.
- Uses data to identify consumer trends member needs and overall Credit Union performance in relation to financial well-being.
- Facilitates member and employee workshops and design activities and delivers journey maps service blueprints and other experience design deliverables.
- Represents the organization both internally and externally for financial well-being efforts.
Required Qualifications
An equivalent combination of education training and experience will be considered.
- Minimum of 5 years of related professional experience
- High School Diploma required
Preferred Qualifications
- Bachelors degree in business marketing statistics psychology or related field preferred
Knowledge Skills and Abilities (KSAs)
A representation of the knowledge skills and abilities necessary to perform this job competently.
- Strong understanding of Net Promoter Score methodology.
- Strong strategy development with ability to translate into meaningful actions.
- Ability to interpret data; ability to utilize data to make decisions.
- Ability to communicate with clarity and impact; both written and verbal
- Ability to build strong relationships across the organization and at all levels of the organization.
- Strong focus on finding best solutions for members.
Work Environment
Environmental or atmospheric conditions commonly associated with the performance of this jobs functions.
- Hybrid remote and in-office setting; general office environment when in-office
Physical Abilities
The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work at a computer in a stationary manner up to 8 hours daily.
Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal state and local laws and provides equal employment opportunities without regard to race color religion gender age sexual orientation gender identity or expression national origin military or veteran status disability (including pregnancy) genetic information or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.
Required Experience:
Manager
Key Skills
- Commercial Property Paralegal
- JAVA/J2EE
- Building Construction
- Javase
- Administrative Services
About Company
A trusted financial partner helping its members achieve their financial goals and live their best life. Open your account today!
