Technical Sales Engineer
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Job Summary
AGC Multi Material America Inc. (AMMA) a leading manufacturer of advanced Copper Clad Laminate materials for high-performance electronics is seeking an Applications & Technical Service Engineer for the East Coast to support customers in laminate selection PCB fabrication and process troubleshooting. This role serves as the primary technical liaison between customers and AMMA providing onsite and remote support conducting root cause analysis and collaborating with internal teams to drive product and process improvements.
ESSENTIAL FUNCTIONS
Customer Technical Support
ESSENTIAL FUNCTIONS
Customer Technical Support
- Provide frontline technical support on laminate selection processing and best practices.
- Troubleshoot PCB fabrication issues involving AMMA materials (e.g. drilling plating etching lamination).
- Assist with root cause analysis and implementation of corrective and preventive actions (CAPA) for customer complaints.
Customer Engagement & Customer Visits
- Visit customer facilities to understand application requirements resolve technical challenges and conduct process audits.
- Serve as the primary technical contact for fabricator accounts and complex customer projects.
- Maintain detailed customer engagement reports and follow-up actions.
- Create and update technical documentation including process guidelines and best practice recommendations.
- Work closely with Quality Production R&D and Sales to ensure alignment on technical issues and customer needs.
- Provide structured feedback from the field to R&D and Product Engineering to support continuous improvement.
- Deliver technical training to customers Sales and Operations teams on AMMA product performance and PCB fabrication.
- Stay current with PCB industry standards (IPC UL etc.) and emerging technologies.
- Support internal and external audits by preparing documentation and participating in audit discussions.
- Travel to customer and partner sites to provide in-person technical support audits and troubleshooting.
- Offer remote support via virtual collaboration tools when needed.
- Bachelors degree in engineering or related technical field (or equivalent work experience).
- Minimum 10 years of technical experience in laminates or printed circuit board (PCB) manufacturing.
- Strong understanding of PCB fabrication processes including drilling plating imaging lamination and testing.
- Proven ability to diagnose and resolve technical problems in a fast-paced customer-focused environment.
- Excellent written and verbal communication skills.
- Ability to work independently manage multiple priorities and travel as required (domestic and international).
WHAT WE OFFER
- Competitive pay with a comprehensive benefits package consisting of Medical Dental Vision STD and LTD.
- Supplemental benefits are available which include Voluntary Life Insurance Accident Critical Illness and Hospital.
- Paid Time Off
- 11 paid Holidays
Required Experience:
Senior IC
Key Skills
- Computer Science
- Electrical Engineering
- Active Directory
- Tcp/IP
- OS
- Database
- Linux
- Java
- fax server
- Troubleshoot
- Complex issues
- Problem Resolution
- hardware
- Technical Support
- UNIX
About Company
AGC produces a broad range of materials that offer the right solution for your RF/microwave, high speed digital or flexible interconnect design.
