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A Day in the Life

The Clinical Specialist Manager - Field Specialty supports the Therapy Development team GTLs in driving procedural success in TMVR and TTVR cases. The Manager directs the daily operations of the team and coordinates with a cross functional team including Research and Development Clinical PACE Quality and others to ensure therapy adoption by customers safe patient outcomes meaningful device iteration feedback best in class customer education and ultimately successful commercialization of the TMVR and TTVR devices.

Position Responsibilities

The following responsibilities are to be performed as appropriate to ensure safe adoption and optimal patient outcomes.

• Manage and direct the daily operations of the Global Field Technical Lead team for clinical trial case support training of FCS and upstream R&D projects.
• Recruit develop retain and manage staff of GTLs accountable for delivering technical expertise to ensure safe adoption of the therapy and procedural outcomes.
• Develop implement and manage business strategies to meet and exceed financialobjectives.
• Develop global staffing matrix for both mitral and tricuspid to maximize efficiency and procedural success.
• Partner with global cross-functional leaders to ensure adequate ancillary case support availability delivery of industry leading physician training in accordance with local regulations and CIP support of on-site training/in-servicing for local hospital physicians nurses techs and staff.
• Assist in budget management forecast creation and achieve revenue and expense goals.
• Support Therapy Development team in coordination and delivery of local training programs.
• Partner with Clinical Quality and the field team to ensure customer and device complaints are reported and resolved in a timely manner.
• Ensure TD programmatic support by participating on Core Teams RCI investigations CAPA events & IIA teams.
• Collaborate with the Sr Global Training Program Manager to ensure FCS follow procedural best practices are current on all imaging modalities (echo CT angiography) receive training on current and future device iterations and stay up to date on relevant published data for both Medtronic and its competitors.
• Perform annual GTL performance evaluations and provide constructive feedback to improve individual performance.
• Identify establish and maintain productive working relationships with key decision makers customers and their staff administrative staff etc.
• Participate in customer/society education meetings and conventions.
• Maintain high standards of personal presentation and promote a professional personal and company image.
• Help drive and maintain quality initiatives and global best practice initiatives.
• All other duties as assigned.

Technical Expectations

• Provide strategy input to technical core teams on use conditions and user needs.
• Supports the M&T business in evaluating concepts for new products and considering potential modifications for existing devices while serving as a technical resource between engineering and the customer.
• Represents Therapy Development in the cross functional design and implementation of quality initiatives to promote positive procedure outcomes including reviewing all product complaints requiring review of screening and procedural imaging and review of written reports.

Basic/Minimum Qualifications

• Bachelors degree and 5 years of relevant experience
  OR
• Advanced Degree and 3 years of relevant experience

Preferred Qualifications

• 5 years case support experience
• 10 years medical device industry clinical or sales experience in an industry setting; supporting interventional cardiology vascular or surgical products
• 5 years experience in Clinical Research hospital engineering or medical devices (3 years experience with Masters degree or 1 years with PhD)
• 2 years people leadership experience
• 2 years experience in the management of clinical devices
• 5 years experience in a cath lab operating room biomedical engineering hospital/clinic or medical sales
• 3 years supporting mitral and tricuspid cases
• Mitral or tricuspid echocardiographic and/or catheter subject matter expertise
• Excellent influencing and consulting skill
• Ability to deal with difficult situations and resolve conflict
• Ability to manage in remote self-structured environment
• Experience with teaching/training medical personnel
• Ability to make timely and sound decisions under pressure
• Thorough working knowledge of medical terminology medical procedures and the medical device industry
• Experience developing and managing an operational budget
• Expertise with Microsoft Outlook Excel Word and PowerPoint
• Excellent interpersonal and written communication skills
• Excellent customer service skills
• Effectively build and maintain positive relationships with direct reports peers and colleagues across organizational levels and functions
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
• Strong work ethic in accomplishing objectives of the position
• Ability to travel with overnight stay up to 75% of the time (geography variability)
• Ability to accommodate an unpredictable schedule

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Your work environment will include clinical settings including Operating Rooms and Cath Labs. These environments may expose you to infectious disease; radiation; blood borne pathogens.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.