Strategic Account Manager Commercial Aircraft
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Job Location:
South Burlington, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At BETA Technologies we apply our intellectual curiosity passion for aviation and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing vibrant and inclusive culture.
As a company pioneering advanced air mobility and defining an entirely new category in aviation we believe that the customer experience must be equally transformative seamless digitally-integrated and lifecycle-driven from purchase to post-delivery support and sustainment. By joining this team you will help shape this first-of-its-kind customer experience the BETA way ultimately transforming and elevating the legacy aerospace customer experience. Spanning across our Commercial Aircraft Ground Support Equipment (GSE) Defense and Components customers you will help foster relationships and provide a one-of-a-kind customer experience centered around reliability sustainability and elegance.
As a Strategic Account Manager for Commercial Aircraft Customers you will develop maintain & drive the customers contract execution and scope administering both strategic and tactical plans centered around the delivery of the products and services to the customer followed by their successful integration into their operations. As a critical stakeholder of the strategic airline lessor partner and larger fleet relationship you are responsible for converting the agreed-upon terms of the customer(s) contract(s) into action for the entire lifetime of that contract ensuring BETA meets its obligations in the contract(s). Success is achieved through the development execution coordinated delivery of a detailed project plan encompassing contract term decomposition aircraft assembly and delivery efforts infrastructure readiness operational requirements integrations sustainment and other MRO (maintenance repair and overhaul) activities. Our ideal candidate will have a passion for aviation be an exceptional communicator have a keen attention to detail have a passion for customer relations and a track record of providing exceptional customer service.
How you will contribute to revolutionizing electric aviation:
- Administer and lead the activities and obligations associated with contract execution including decomposing requirements executing on deliverables and tracking performance over the course of delivering and fulfilling the products and services of the contract; ensuring full contractual performance including obligations for both BETA and customer.
- Scope the range of activation support needed for commercial aircraft customers and help generate a framework for a tailored application to each customer activation including overall scope schedule resources and integration needs of a customer.
- Collaborate with other Activation support functions and Entry Into Service teams to pre-plan develop and maintain the project schedule through aircraft delivery and into initial operations progressing to sustained operations.
- Responsibility for the distribution and good order of all contracts and documents including original agreements and attachments correspondences presentations changes/deviations amendments payment schedules and submission of contractual notices.
- Maintain and document all pertinent customer and order details in the CRM and ERP including (but not limited to) the Sales Order configuration and options data change orders.
- Serve as the customer liaison for all technical and non-technical items within BETA
- Responsible for revenue in-flow including monitoring build milestones and invoicing pre-delivery/progress payments and payment balance through transfer of title in accordance with delivery of the aircraft and reflective of the contractual agreement.
- Quarterback the cross-BETA account team lead account scrums prepare contractual briefs and summaries of contractual requirements for internal use provide contextual and data-driven insights navigate escalations with BETA executive sponsors as necessary.
- Manage executive business reviews with the customer lead regularly scheduled customer meetings and customer visits (on-site or off-site) and maintain long-term customer strategy including close coordination with Sales Team to grow portfolio convert options and generate new product adoption.
- Track performance generate insights (quantitative and qualitative) and report both internally and externally on overall account health and customer satisfaction based on established key performance indicators and feedback collection mechanisms.
- Collect customer feedback document and triage accordingly and follow up on response and resolution. Assure customer satisfaction in accordance with the terms of the contract.
Above and Beyond Qualifications:
- Strong technical acumen and knowledge of aerospace and/or commercial aviation.
- Experience in aviation ideally Part 135 or 121 airline operations.
- Demonstrated cross-disciplinary collaboration across manufacturing operations training and customer-facing roles.
- 8 years of experience in aerospace Account Management.
- Project Management Professional (PMP) Certification.
- Entrepreneurial spirit out of the box thinking and affinity for a dynamic work environment.
Physical Demands and Work Environment:
- Ability and willingness to travel sporadically up to 25% of the time.
$100000 - $130000 a year
The wage listed here reflects our best faith estimate for this role. We pay competitively and base compensation on a variety of factors including skills experience industry background and the evolving needs of the role. We remain committed to fair and equitable pay and were happy to discuss during the interview process.
Build electric airplanes with us!
We encourage all driven candidates to apply even if they do not meet every listed qualification.
We are an equal opportunity employer. Employment decisions are based on merit competence and qualifications and will not be influenced in any manner on race color religion age sex sexual orientation gender identity national origin ancestry citizenship disability veteran or military status genetic information pregnancy or any other protected characteristic under federal state or local law. BETA complies with all applicable federal state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace.
Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Bidding
- Crane
- Finance Management
- Accountancy
- Avionics
- Blackberry
About Company
BETA Technologies is an electric aerospace company developing vertical take-off and landing (eVTOL) aircraft and supporting charging infrastructure that enables greener, safer and more efficient transportation.
