National Account Manager

We are seeking experienced transportation professionals to join a fast-paced team-oriented logistics environment built on collaboration accountability and long-term customer relationships. Our organization provides non-asset-based transportation solutions across the continental United States and Canada by leveraging a strong carrier network and a consultative service-driven approach. We specialize in Truckload (TL) and Less Than Truckload (LTL) freight while supporting a wide range of additional modes to meet complex customer needs.

The National Account Manager is responsible for converting qualified leads generated by the sales hunter team into long-term customers and growing those relationships into high-volume multi-lane accounts. This role requires strong closing ability operational understanding and the discipline to manage customers post-sale while partnering closely with internal brokerage and operations teams to ensure execution excellence.

Key Responsibilities

• Receive qualified inbound leads from the sales hunter team and manage the full sales cycle from qualification through close
  
• Conduct discovery calls to understand shipper operations freight profiles lanes service expectations and pricing requirements
  
• Develop and present transportation solutions across Truckload (TL) Less Than Truckload (LTL) flatbed heavy haul intermodal and temperature-controlled freight
  
• Lead pricing strategy rate negotiations and contract discussions to close new business profitably
  
• Own customer onboarding ensuring a smooth transition from sales to operations and setting clear expectations
  
• Serve as the primary point of contact for newly closed and assigned national accounts
  
• Collaborate with internal brokerage and carrier teams to ensure capacity service consistency and margin alignment
  
• Proactively identify opportunities to expand accounts through additional lanes modes and volume
  
• Monitor account performance service levels and KPIs addressing issues quickly and professionally
  
• Conduct regular customer check-ins business reviews and strategy sessions
  
• Maintain accurate CRM documentation forecasts and pipeline reporting
  
• Represent the company professionally in customer meetings
  

Requirements

• Minimum 2 years of experience in a non-asset-based 3PL or freight brokerage environment
  
• Proven experience closing shipper business and converting warm or qualified leads into active customers
  
• Strong understanding of TL and LTL brokerage operations; experience with flatbed heavy haul intermodal or temperature-controlled freight strongly preferred
  
• Ability to manage pricing margins and service expectations across multiple lanes and customers
  
• Excellent communication negotiation and relationship-building skills
  
• Strong operational awareness with the ability to translate customer needs into executable freight solutions
  
• Self-directed organized and comfortable managing multiple accounts simultaneously
  
• Ability to work independently while collaborating effectively with sales hunters operations and leadership
  
• Proficient with CRM systems TMS platforms Microsoft Office (Outlook Excel Word) and standard business tools
  

Benefits

• Medical dental life and vision insurance effective the first of the month after 60 days.
  
• 401(k) with company matching plan available January 1 or July 1 following one year of employment.
  

Additional Information

• Schedule: MondayFriday 7:00am4:00pm (1-hour lunch)
  
• Compensation: Commission based
  
• Background check and drug test required