Service AdvisorWriter
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Job Location:
Santa Maria, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join a Legacy of Excellence!
For over five decades Gibbs Truck Centers has been a trusted leader in the medium severe service and heavy-duty commercial truck industry. With five locations across Central California we proudly represent International Isuzu Cummins and Idealease. Our commitment to excellence has earned us some of the industrys top honors including 26 consecutive years of Circle of Excellence Awards 3 years of Platinum Prestige Standards and the 2022 Presidential Dealer Award. We couldnt achieve these milestones without our incredible team.
Position Summary
We are seeking an experienced Service Advisor/Writer who thrives in a fast-paced customer-focused environment. The ideal candidate will deliver exceptional service by accurately identifying customer needs coordinating repairs and ensuring a smooth transparent repair process from start to finish. This role requires strong communication organization and multitasking skills along with a passion for customer satisfaction and teamwork.
Responsibilities
- Listen to customer concerns and accurately document repair needs
- Prepare and process repair orders
- Communicate clearly with technicians and customers
- Provide repair estimates and obtain authorization for additional work as needed
- Recommend additional services and maintenance opportunities
- Maintain organized accurate and timely documentation
- Follow up proactively to ensure customer satisfaction
Requirements
- Excellent verbal and written communication skills
- Strong organizational and multitasking ability
- Professional customer-first demeanor
- Computer literacy and strong typing skills
- Attention to detail with neat accurate paperwork
- Proven follow-up and problem-solving skills
- Team-oriented with a positive proactive attitude
- Basic diesel and/or automotive knowledge preferred
- High energy motivated and dependable work ethic
Qualifications
- High School Diploma or GED required
- 12 years of service advisor or management experience in truck or automotive industry
- Knowledge of ADP/CDK preferred
- Professional appearance and strong work ethic
- Excellent phone and computer skills
- Ambitious goal-driven and adaptable to a dynamic environment
- Bilingual (English/Spanish) a plus
- Team player committed to long-term success
Compensation & Benefits
- Industry-leading base salary performance incentives
- Health insurance
- Vacation pay
- 401(k) with 2.5% company match
- Supportive family-oriented culture and career growth opportunities
Work with terrific people in a winning environment come be a part of the Gibbs Truck Centers success story!
Apply today and help us continue setting the standard for excellence in commercial truck sales and service.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity and/or expression and/or any other characteristic protected by federal state and/or local law status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Gibbs Truck Centers (est. 1969) is a medium/severe service/heavy duty Commercial Truck Dealer with 5 locations throughout central California. For the past 26 ye...
