Customer Service Representative
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Job Location:
Fort Lauderdale, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
The Customer Service will be responsible for driving all customer service tasks and ensuring consistent delivery of high-quality customer support and order management.
This position must but not limited to:
Customer Support:
- Respond to customer inquiries via phone email or chat in a courteous and professional manner.
- Provide accurate product or service information to customers addressing any questions or concerns.
- Monitor customer service interactions ensuring all inquiries are addressed promptly and documented.
- Resolve escalated customer complaints and issues in a timely and professional manner.
- Analyze customer feedback and identify opportunities for improvement in service delivery.
- Track key performance indicators (KPIs) for customer satisfaction (Lead Times and Cancellation).
- Work closely with other departments to address customer needs.
Order Management:
- Process orders changes and cancellations accurately (Finish Goods and Spare Parts)
- Track and update customers on the status of their orders or requests.
- Support internal customers requests (i.e: Engineering orders product audits scrapping).
- Monitor shipping conditions and routing on sales orders for accuracy.
Qualifications :
- Bachelors degree in a relevant field.
- Proven experience in a customer service role.
- Strong communication skills both written and verbal.
- Ability to handle difficult customer interactions with professionalism and empathy.
- Detail-oriented with a focus on delivering high-quality service.
- Strong understanding of order management systems and ERP software (e.g. SAP).
- Proficient with excel and Outlook.
Additional Information :
- 2 years working for product manufacturing.
- Adaptability: Ability to respond to shifting customer demand and market conditions.
- Customer-focused: A strong sense of customer service and ensuring that orders are processed accurately and efficiently.
All your information will be kept confidential according to EEO guidelines.
Equal Opportunity Employer including disability / veterans.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
