Customer Service Representative

North Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Process revenue generating customer orders including order entry order status document creation shipment tracking sales recognition document management for various order types: EDI fax email phone for RX OTC control drugs clinical trials serialized products including vaporizers and pumps. Support establishment of and change to customer master data.
Process free of charge customer orders including order entry order status document creation order release shipment tracking sales recognition and document management for various order types: donation orders product requisitions PAF emergency orders product replacement
Process returns according to Terms and Conditions
Critical knowledge and application of Terms and Conditions
Support Customer Service Operations project initiatives
Support Key Performance Indicators to achieve department service level goals
Identify process improvements where applicable for superior customer service including new customer requirements
Other duties as assigned by leadership team
Compliance:
Adhere to core behaviors and demonstrates: All for One AbbVie Decide Smart and Smart Agile and Accountable Clear and Courageous Make Possibilities Real
Complete/apply all quality regulatory safety and compliance training
Support audit documentation requirements for internal Quality external regulatory agencies and/or customer

Qualifications :

High School Diploma or GED required. Bachelors degree preferred preferably in business management.
2 years customer service-related experience required.
Knowledge of current Good Manufacturing Practices (cGMP) Food and Drug Administration (FDA) and regulatory pharmaceutical marketing and manufacturing principles practices and their application preferred.
Proficient in relevant software Microsoft Office (Excel Word) ERP/SAP highly preferred.
Ability to interact with all levels of personnel customers and sales force.
Analytical and problem-solving skills proven ability to conduct a root cause analysis to make decisions within the scope of responsibility.
Ability to multitask prioritize work effective time management and organizational skills
Ability to work independently and in a team environment.
Keen attention to detail with a prominent level of accuracy.

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time ofthis posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic locationand we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of anybonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys soleand absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

Employment Type :

Full-time

Process revenue generating customer orders including order entry order status document creation shipment tracking sales recognition document management for various order types: EDI fax email phone for RX OTC control drugs clinical trials serialized products including vaporizers and pumps. Support es...

Process revenue generating customer orders including order entry order status document creation shipment tracking sales recognition document management for various order types: EDI fax email phone for RX OTC control drugs clinical trials serialized products including vaporizers and pumps. Support establishment of and change to customer master data.
Process free of charge customer orders including order entry order status document creation order release shipment tracking sales recognition and document management for various order types: donation orders product requisitions PAF emergency orders product replacement
Process returns according to Terms and Conditions
Critical knowledge and application of Terms and Conditions
Support Customer Service Operations project initiatives
Support Key Performance Indicators to achieve department service level goals
Identify process improvements where applicable for superior customer service including new customer requirements
Other duties as assigned by leadership team
Compliance:
Adhere to core behaviors and demonstrates: All for One AbbVie Decide Smart and Smart Agile and Accountable Clear and Courageous Make Possibilities Real
Complete/apply all quality regulatory safety and compliance training
Support audit documentation requirements for internal Quality external regulatory agencies and/or customer

Qualifications :

High School Diploma or GED required. Bachelors degree preferred preferably in business management.
2 years customer service-related experience required.
Knowledge of current Good Manufacturing Practices (cGMP) Food and Drug Administration (FDA) and regulatory pharmaceutical marketing and manufacturing principles practices and their application preferred.
Proficient in relevant software Microsoft Office (Excel Word) ERP/SAP highly preferred.
Ability to interact with all levels of personnel customers and sales force.
Analytical and problem-solving skills proven ability to conduct a root cause analysis to make decisions within the scope of responsibility.
Ability to multitask prioritize work effective time management and organizational skills
Ability to work independently and in a team environment.
Keen attention to detail with a prominent level of accuracy.

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time ofthis posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic locationand we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

Employment Type :

Full-time

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

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About Company

AbbVie

AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuro ... View more

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