Claims Technical Specialist
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Opportunity:
As a Claims Technical Specialist youll provide expert technical guidance to Claims Consultants across Income Protection Life and TPD. Your focus will be improving assessment quality supporting sound decision-making and ensuring claims are managed in line with policy terms delegated authorities and TAL frameworks.
Youll play a key role in building technical capability across the team driving consistent outcomes and best-practice claims management.
In this role you will:
- Ensure claims are managed in line with TAL policies and industry best practice
- Act as the technical SME reviewing and authorising complex and adverse claim decisions
- Coach Claims Consultants to improve assessment quality communication and outcomes
- Support managers with fund reporting case conferences and stakeholder engagement
- Contribute to claims procedures governance and quality assurance
- Provide insights to support capability development and performance management
Qualifications :
- Experience in Group life insurance claims in a technical specialist or senior claims role
- Proven ability to coach and uplift case manager capability
- Strong knowledge of life insurance legislation and claims frameworks
- Ability to identify issues and drive effective claims solutions
- Strong communication influencing and stakeholder management skills
- Customer-focused approach with sound judgement
- Relevant qualifications or insurance certification (desirable)
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
- An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
- Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
- Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Youre always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
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About Company
Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting peopleAccess the tools and resources to acquire new skills, grow your capabilities, and take on new roles within a progressive, digitally enabled company Work with experie ... View more
