Team Leader Claims Support Services

Geelong - Australia

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Team Leader Claims Support Services (Payments)

$152556 per annum 12% superannuation
Full time fixed term to 31/03/2027
Wadawurrung/Geelong based role (hybrid work from home 3 days a week in office)

About the opportunity

The Team Leader Claims Support Services is a member of the Claims Support team within the CaRS Division. This role is responsible for leading a team consisting of Recovery and Support Payment Processors that complete payments functions for the Division which is aimed at improving the experience and outcomes of our injured workers.

You will be a trusted leader and will foster an environment that encourages collaboration and innovation and take pride in high quality service delivery. You recognise the need for strong and sustained performance and the importance of the wellbeing of each team member. This is reflected in your day-to-day workflow people leadership and the team culture you foster.

You will:

Create and foster a person-centred mindset for the team where the injured worker is placed at the centre of their recovery and empowered to lead and take ownership
Manage the daily workflow of the team to ensure Recovery and Support Advisors Coordinators and Officers receive the appropriate payments services to support aimed at improving the experience and outcomes of our injured workers
Drive a team culture that values and utilises a collaborative approach to supporting recovery and return to work ultimately leading to improved experience and outcomes for injured workers
Lead the development and execution of strategies to facilitate the capability uplift of Recovery and Support Advisors Coordinators and Officers in relation to recovery and return to work outcomes
Monitor performance of team members against KPIs including identifying opportunities for improvement and mentoring and coaching team members

Please ensure you review the Position Description herefor additional information on accountabilities for this role.

About you

You are an experienced Leader who wants to make a difference. You have an outstanding coaching and mentoring ability with a contemporary attitude to case management. Your interpersonal and influencing skills are exceptional and you have the ability to handle challenging situations in a professional and responsive manner. Further you will also possess:

Previous experience in personal injury health social services or disability context
Working knowledge of Victorian Workers Compensation Legislation and relevant compliance
Knowledge of WorkSafe and its stakeholder landscape

Qualifications

Relevant tertiary qualifications and/or equivalent experience in case management rehabilitation medical and paramedical disability social services or other relevant field is highly desirable

Working with us

At WorkSafe our goal is for every employee to feel connected safe and valued within their team for teams to feel appreciated in the workplace and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals including First Nations people people with disabilities those from diverse cultural and linguistic backgrounds and individuals of all sexualities and genders.

Whats next

Applications close 11:00pm Monday 19th January 2026. Click the link to apply and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process we request that you complete all parts of the process without using AI tools. We want to understand your professional skills experience and capabilities independent of an AI view.

For further enquiries please contact Talent Acquisition Specialist Brittany Walker via email .

Team Leader Claims Support Services (Payments)$152556 per annum 12% superannuationFull time fixed term to 31/03/2027Wadawurrung/Geelong based role (hybrid work from home 3 days a week in office)About the opportunityThe Team Leader Claims Support Services is a member of the Claims Support team wit...