• Drive customer trust through high-quality repair outcomes
• Ensure quality assurance targets are met and the team are always compliant with Suncorp policies and procedures
• Melbourne or Brisbane Permanent full-time role

About the role:

The role will lead a team of motor assessors to provide virtual and on road assessments to Motor Claims Customers. The role will be accountable for the teams performance and through coaching and development will ensure the achievement of assessing cost timeliness and quality objectives. The role will be focused on delivering exemplary customer service to get our customers back on the road. It will be an escalation point for customer complaints.

What youll do:

• Achieving defined customer and financial targets
• Leading coaching and managing an engaged team to deliver desired performance outcomes against agreed business objectives
• Monitoring Operational Excellence metrics and providing daily updates to team members ensuring assessing cost efficiency productivity and customer satisfaction targets are met
• Allocating and managing workflows within the team Manage customer escalations to a solution agreeable to customer and business or elevate through Motor Claims Management and ICR process
• Leading a culture of continuous improvement and customer obsession using insights to improve team performance across key metrics.

What youll bring:

• Minimum 3 years experience leading customer service teams (mandatory)
• Knowledge of motor assessing industry (desired)
• Current Australian drivers licence (mandatory)
• Strong leadership with a proven ability to successfully lead a team
• Strong coaching and mentoring skills including an ability to identify individual developmental needs and recommend relevant activities to uplift capability.

What we can offer you

• Hybrid work opportunity after completion of training
• Competitive benefits including 5 days flexi leave each year
• Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave
• Generous discounts on insurance products
• Paid study support career breaks on-the-job learning and a $1000 referral bonus
• Exclusive offers on more than 400 of retailers including Myer David Jones Coles and Woolworths

About Suncorp Group

Were proud to be a part of the Suncorp Group family alongside some of Australias most trusted and diverse names in insurance. Together we share a drive to make the complex simple and bring our customers peace of mind when it matters most while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether youre guiding people through lifes biggest moments or providing them with support in times they need it most youll be driven forward by our shared customer obsession and supported at every step of the journey.

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation

Advertised: 06 Jan 2026 AUS Eastern Daylight Time
Applications close: 20 Jan 2026 AUS Eastern Daylight Time