Assistant Manager-Process Training (Corporate Travel Account)
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Job Location:
National Capital Region - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Urgently hiring for one of our direct clients in the Philippines.
Job Title: Assistant Manager-Process Training (Corporate Travel Account)
Location: Metro Manila
Work Mode: Onsite Shifting Schedule
Qualifications:
Must be amenable to work 100% onsite.
Minimum 2-3 years of experience in Corporate Travel training with hands-on experience in at least one GDS (e.g. Amadeus/Sabre).
Strong facilitation and presentation skills; confident in leading virtual and in-person training sessions.
Excellent command of spoken and written English.
Proficient in creating training decks manuals and performance reports using Excel and presentation tools.
Strong analytical skills to assess training impact and identify improvement areas.
Ability to manage conflicts and provide constructive feedback to learners.
Job Description:
Lead the training function for international ticketing group bookings and email support processes.
Act as a Subject Matter Expert (SME) in ticketing to design and deliver effective training programs.
Conduct onboarding and upskilling sessions for L2 Complex itinerary trained resources.
Collaborate with operations and quality teams to identify training needs and close skill gaps.
Develop and maintain training materials SOPs and process documentation.
Monitor training effectiveness through assessments feedback and performance tracking.
Facilitate refresher courses and process updates in alignment with client and business requirements.
Key Skills
- Car Driving
- Apache
- Import
- Back Office Operations
- Accident Investigation
