Spanish Bilingual Specialist Banking and Finance Account
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Engage with bilingual (English and Spanish) customers through voice channels to address inquiries concerns and requests related to mortgage products services and account information.
Provide accurate and comprehensive information about mortgage options interest rates loan terms and other relevant details to assist customers in making informed decisions.
Assist customers in navigating online platforms and self-service tools guiding them through account setup payments document submission and other activities.
Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary.
Handle all interactions professionally efficiently and in compliance with company policies and industry regulations.
Maintain detailed records of customer interactions transactions and inquiries using the companys CRM system.
Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs.
Stay updated on industry trends product updates and company policies to provide accurate information to customers.
Participate in ongoing training to enhance product knowledge communication skills and customer service techniques.
Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction.
Qualifications :
Grade 12/Matric/High School any field.
Prior 2 years voice experience in proficient bilingual support is must.
Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations.
Familiarity with mortgage products loan terminology and the home buying process is advantageous.
Excellent problem-solving skills with the ability to handle challenging customer situations with empathy.
Detail-oriented with high accuracy in data entry and documentation.
Ability to multitask prioritize and manage time effectively in a fast-paced environment.
Flexibility to work various shifts including evenings weekends and holidays as needed.
Proficiency in using CRM software and MS office.
Additional Information :
Benefits and Company Perks:
Structured career path
Growing and expanding team more internal career progression opportunities for all
Safe work environment
Free HMO coverage from day 1 including your domestic partner
Skills training opportunities
Paid leaves
We can also process you virtually every weekday between 10:30AM to 4:00PM.
Click the link to join: Work :
No
Employment Type :
Full-time
Key Skills
- Cobol
- Financial Services
- Financial Concepts
- Accounting
- Banking
- Cloud Computing
- Securities Law
- Middleware
- Financial Analysis
- CPT Coding
- Epic
- Financial Management
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
