Senior Help Desk Specialist
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
24-10-2025
Vacancies:
1 Vacancy
Job Summary
About this Position:
Job title: Senior Help Desk Specialist
Minimum Qualifications
- A minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware software and/or enterprise applications.
- A minimum of three (3) years of experience using JIRA Service now or other help desk ticketing applications.
- A minimum of three (3) years of experience supporting Lan Switching and Wireless Access Points (WAP) or related.
- A minimum of three (3) years of experience managing enterprise antivirus solutions.
- Proficiency in using MS Active Directory Microsoft Windows Server MS Office Suite products Enterprise Application and experience with Google Suite.
- Experience supporting desktop and laptop operating systems using Windows 11 Linux and MAC OS.
- Experience managing Multi-Function-Printers such as Lexmark/HP/Canon/Konica etc.
- Experience in network technologies such as LAN and WAN network protocols such as TCP/IP UDP and DHCP and network devices like routers switches firewalls or servers.
- Possesses excellent communication skills to handle a diverse team of stakeholders requesting technical support tactfully.
- Ability to learn new technical concepts quickly and stay abreast of current trends.
- Ability to lift and carry desktop equipment such as laptops computers and monitors.
- Ability to work collaboratively with various technical teams business users managers and other non-technical staff.
Preferred Qualifications
- A minimum of five (5) years of experience managing Active Directory Environment or Servers.
- Experience as a Service Desk Administrator of JIRA or other similar products.
- Experience with using ServiceNow IT Service Management suite or equivalent.
- Possess Dell Laptop and Desktop certification.
- Possess Dell Certified Systems Expert (DCSE) Certification.
- Possess Apple Certified Support Professional (ACSP) 10.10 Certification or a minimum of three (3) years of experience supporting Mac OS/Apple systems in enterprise active directory environments.
- Possess Microsoft Certified Solutions Expert certification or a minimum of five (5) years of experience managing an Active Directory environment.
- Possess Cisco Certified Network Associate (CCNA) or Juniper Certifications.
- Possess any Endpoint Protection Certificate or hands-on experience managing McAfee EPO or similar encryption Tools.
- Experience working with the Project Management Office (PMO) processes policies and procedures.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
