IT Support Specialist

The IT Support Specialist provides frontline (Tier 1/2) support for all Foley employees both on-site and remote. This role ensures that all users have reliable secure access to systems networks and devices. The IT Support Specialist maintains desktop environments manages hardware and software deployments tracks IT assets and collaborates with Security Network and Facilities teams on access authentication and endpoint health.

What youll do:

• Serve as the first point of contact for IT help desk requests through Zendesk triaging troubleshooting and resolving user issues promptly.
• Build and deploy standard desktop images to new and existing workstations.
• Provide help desk support for both Mac and Windows-based desktops/laptops (Windows 10/11) and peripherals.
• Perform software deployments updates and license compliance tracking.
• Troubleshoot hardware configuration and connectivity issues performing endpoint health checks as needed.
• Maintain and track IT assets generating periodic inventory and status reports.
• Manage user account lifecycle tasks including password resets account unlocks and access management.
• Coordinate physical access and badge requests with Facilities to ensure smooth onboarding and offboarding.
• Administer local network printers and assist with configuration issues.
• Support SSO and SaaS access enablement in partnership with Security and Network teams.
• Assist in documenting troubleshooting procedures and maintaining up-to-date internal runbooks.

Who you are:

• Associates or Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
• 25 years experience providing IT or technical support in a networked environment.
• Certification: CompTIA A MSFT Modern Desktop Administrator (a plus)
• Proficiency with Active Directory MS Office (2013O365) and familiarity with identity & access management workflows.
• Experience supporting both Windows and macOS operating systems.
• Basic repair skills for workstations and peripherals.
• Strong diagnostic and troubleshooting skillsable to differentiate between hardware software and network issues.
• Location:

Location: This role is based in our Hartford office. We follow a hybrid model where team members are onsite three days per week.

About us

At Foley were reimagining how safety-sensitive industries hire stay compliant and manage risk. Weve evolved into a modern SaaS company with an all-in-one AI-ready platform that helps transportation construction distribution and utility businesses operate faster smarter and safer.

As we continue to grow were looking for curious strategic thinkers who thrive in complexity are motivated by making an impact and want to join a team thats passionate about building great products and supporting customers. Our core values Teammateship Grit and Innovation guide everything we do. Whether were collaborating internally or helping customers we approach every challenge with optimism humor and a shared commitment to success.

Compensation

The base compensation range for this position is $45000 - $55000 annually additional variable compensation depending on experience and qualifications. Actual compensation may vary based on skills experience and location.

Benefits

Foley offers a comprehensive benefits package that includes medical dental and vision coverage a 401(k) with company match paid time off and holidays wellness programs and an employee assistance program.

Equal Employment Opportunity

is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin age disability protected veteran status or any other legally protected characteristic.

Reasonable Accommodations

If you require a reasonable accommodation during the application or interview process please contact us at

Employment Status

Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Required Experience:

IC