Become a part of our caring community and help us put health first

Working within an interdisciplinary care team the Care Navigator is responsible for proactively engaging patients identified as high-risk and implementing targeted interventions to address social needs and increase access to care. The Care Navigator will provide guidance and oversight of care coordination efforts to other members of the team and handle clinical escalations as indicated.

This role requires an understanding of how socio-economic stressors can impact ability to engage in healthcare and subsequent health outcomes. Experience will ideally include prior work with patients with behavioral health diagnoses as well as in navigating local community-based resources and benefit applications.

This role has a mobile presence involving travel to patients homes treatment facilities and community-based settings and assigned clinics to facilitate and foster connections.

Duties and Responsibilities

• Conduct Transitions of Care Management for a subset of the patient population including hospital obs and post-acute care follow ups
• Provide triage guidance and supportive consultation to other team members handling escalated complex cases
• Develop care plans leveraging 5Ms Geriatric best practice framework
• Develop a wholistic view of patient needs related to Social Determinants of Health
• Identify existing barriers to engagement with necessary resources and supports
• Provide education around maintenance of chronic health conditions as well as available options for behavioral care and social support
• Serve as liaison between the patient and the direct care providers assisting in navigating both internal and external systems
• Initiate care planning and subsequent action steps for high-risk members coordinating with interdisciplinary team
• Supporting patients self-determination motivate patients to meet the health goals they have identified
• Refer patient to necessary services and support across the interdisciplinary team: this may include and not limited to assistance with transportation food insecurity navigation of and application for benefits including Medicaid HCBS working to reduce costs associated with prescription medications organizing schedules of follow up appointments alleviating social isolation
• Lead Interdisciplinary CIT Team Meetings when indicated
• Assess patients family and caregiver system and conduct family meetings with patient and family when needed
• Participate in creation and facilitation of team training content
• Participate in and lead CIT interdisciplinary review of and coordination around complex patients
• Maintain patient confidentiality in accordance with HIPAA
• Document patient encounters in medical record system in a timely manner
• Follow general policies related to fire safety infection control and attendance
• Perform all other duties and responsibilities as required

Use your skills to make an impact

Required Qualifications

Registered Nurse (RN license) in Florida or Compact

Minimum of 4 years of experience working in human services and navigating community-based resources

Preferred Qualifications

Familiarity with state Medicaid guidelines and application processes preferred

Experience working with patients with behavioral health conditions and substance use disorders preferred

Prior experience conducting home visits and knowledge of field safety practices preferred

Skills/Abilities/Competencies

Advanced clinical acumen

Ability to multi-task in a fast-paced work environment

Flexibility to fluidly transition and adjust in an evolving role

Excellent organizational skills

Advanced oral and written communication skills

Strong interpersonal and relationship building skills

Compassion and desire to advocate for patient needs

Critical thinking and problem-solving capabilities

Working Conditions

This role has a mobile presence involving travel to patients homes treatment facilities and community-based settings and assigned clinics to facilitate connections.

Workstyle: Combination in clinic and field local travel to meet with patients

Location: Must reside in the Ormond Beach FL area

Hours: Must be able to work a 40-hour work week Monday through Friday 8:00 AM to 5:00 PM over-time may be requested to meet business needs.

Tuberculosis (TB) screening: This role is considered member facing and is part of Humanas Tuberculosis (TB) screening program. If selected for this role you will be required to be screened for TB.

Drivers License Reliable Transportation Insurance This role is part of Humanas Driver safety program and therefore requires an individual to have:

a valid state drivers license

proof of personal vehicle liability insurance with at least 100/300/100 limits

and a reliable vehicle.

Benefits

Health benefits effective day 1

Paid time off holidays volunteer time and jury duty pay

Recognition pay

401(k) retirement savings plan with employer match

Tuition assistance

Scholarships for eligible dependents

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.

$71100 - $97800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays volunteer time off paid parental and caregiver leave) short-term and long-term disability life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive preventive care to seniors including wellness visits physical exams chronic condition management screenings minor injury treatment and more. As part of CenterWell Senior Primary Care Convivas innovative value-based approach means each patient gets the best care when needed most and for the lowest cost. We go beyond physical health addressing the social emotional behavioral and financial needs that can impact our patients well-being.

About CenterWell a Humana company: CenterWell creates experiences that put patients at the center. As the nations largest provider of senior-focused primary care one of the largest providers of home health services and fourth largest pharmacy benefit manager CenterWell is focused on whole-person health by addressing the physical emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM) CenterWell offers stability industry-leading benefits and opportunities to grow yourself and your career. We proudly employ more than 30000 clinicians who are committed to putting health first for our teammates patients communities and company. By providing flexible scheduling options clinical certifications leadership development programs and career coaching we allow employees to invest in their personal and professional well-being all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status. It is also the policy of Humana to take affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and to advance in employment individuals with disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.