About Creative Spirit

Creative Spirit US is a nonprofit organization. We specialize in supporting neurodiverse people (including those who are neurodivergent with Autism ADHD various learning disabilities and more) in finding and keeping fair-wage jobs. We empower organizations through training to embrace neurodiversity expand talent pipelines and harness the unique innovation and creativity that neurodivergent individuals bring to the workplace.

Our Mission

Our mission is to accelerate the inclusion of neurodivergent individuals in the workforce because they currently face a staggering unemployment rate of 85%. Our goal is to be part of the effort to place 1 million people in great jobs by 2030 as part of our #HireDifferent mission.

How We Support You

We offer more than just job placement by providing free coaching mentoring and training to help you and your teams succeed. So far nearly 100% of the people we have placed have stayed in their jobs.

How We Support Employers

We work with employers to educate and empower them through our HireDifferent Academy portal and webinars to help build neuroinclusive workplaces. These tools guide them in optimizing their hiring management and communication practices to ensure access to a full spectrum of skilled creative and committed talent.

Workplace Accommodations

We believe you do your best work when you have the right tools so we will support you in requesting workplace accommodations. These are always tailored to the individual but common examples include:

• Accessible interviewing and extra time for onboarding.
• Assistive technology and software.
• Support for visual or hearing needs.
• Specific workplace training to help you complete tasks.

You can learn about more options at the Job Accommodation Network (JAN) which is a free resource that provides guidance on the Americans with Disabilities Act (ADA).

• Visit the Job Accommodation Network Website

Join Us

Are you ready to find a job that values your skills

• Search for Jobs at Creative Spirit

Together we fight for everyones opportunity for a better financial future.

We will do this together with customers partners and colleagues. We will fight for others not against: We will stand up for and champion everyones access to opportunities. The status quo is not good enough we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture Start your Voyage Apply Now.

Please Note: This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. The individual must be available to work between 7:30a to 10p Eastern Standard Time hours as business requires.

Imagine the career possibilities with a Fortune 500 Retirement Services Company that is consistently recognized by their employees and the marketplace Certified as a Great Place to Work by Great Place to Work Institute named Worlds Most Ethical Companies by Ethisphere Institute Worlds Most Admired Companies by Fortune magazine Worlds Best Employer by Forbes Best Place to Work for Disability Inclusion DEI assessment just to name a few of the reasons why We Are A Different Kind of Company. Come check us out! Take a look at this video to see our environment and meet some of our associates. are seeking employees who are passionate about providing exceptional service to every customer and delivering on our mission. Do you thrive in a lively and dynamic call center Are you looking to grow a long-term career where you build relationships and work in a team environment If so this role will afford you the chance to make a difference and build a career in financial services assisting Voyas customers in achieving their retirement goals.

What will you do:
Through inbound calls you will be responsible for building relationships educating our customers and responding to customer inquiries across the product lines. Our focus is on delivering an outstanding experience for our customers through financial advice and mentorship as we simply and efficiently explain product features and plan concepts to customers agents and beneficiaries. Dont know anything about retirement Well teach you everything youll need to know.

• Responsible for inbound customer calls across the product lines.
• Assesses needs and provides service resolution.
• Tracks and gathers information.
• Relies on standard work and pre-established guidelines to perform the functions of the job and to provide a basis for creative problem solving.
• Works under immediate supervision. Call variety requires wide scope of knowledge.

How we help you achieve this:

• Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k) 403(b) 457 401(a)) a foundation for career growth.
• Monthly 1:1 coaching sessions with your manager and team lead team huddles and time at the start of your shift to prep for the day
• Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program

What will your day look like:

• Provides information to callers about various features of specific products / policies. Explains complex product features and annuity plan concepts to plan customers agents and beneficiaries.
• Completes and verifies transactions requested by callers and either processes requests or forwards to appropriate parties for handling.
• Captures caller information on customer management system. May be required to follow up with customer to ensure service issue has been resolved.
• Contributes to process improvement by capturing voice of the customer feedback participating in RCPS suggesting counter measures and processing changes.
• Complies with all division policies and regulatory requirements. Execution of duties will necessitate a firm understanding of a variety of company policies industry initiatives and legal guidelines.
• Other duties as assigned.

Knowledge and Experience:

• High School diploma or equivalent. BA degree preferred.
• 1 years customer service experience
• Good verbal and written communication skills

• Experience in the Financial Service industry is a bonus but not required
• Care about customers! Has the ability to engage with customers build rapport share and inform and handle objections as they come up
• Proficiency with basic computer functions including mouse and keyboard usage launching applications and navigating multiple systems preferred
• Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced metric driven environment
• Availability to work any shift within the Monday through Friday operating hours of 7:30 am 10pm EST
• Bi-Lingual opportunities with a $3000 pay differential. Let us know if you are Bi-Lingual

What we offer you:

• At Voya we pay competitive base salaries based on experience and reward performance with a monthly incentive program
• Bi-Lingual opportunities with a pay differential are available upon the completion and passing of assessment
• Generous paid time off upon hire. 20 days PTO 9 paid holidays choose your own Diversity Day and 40 hours of paid volunteer time off
• Health dental vision and life insurance
• Retirement savings- 401(k) Matching and Pension Plan
• Paid Training and Full Benefits with no waiting period; Monday Friday Only Referral bonuses Performance Incentives
• Employee-Led Councils (ELCs). We have eight ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ELCs frequently co-sponsor diversity-related educational events across our system in conjunction with the Office of Diversity and Inclusion.

Our interview process is hosted virtually and our training programs are currently delivered online. This role is currently remote/home-based. To ensure you are set up for success during this work from home time a reliable high-speed internet with a wired connection as well as a quiet place to work in your home free of disruption is required. You may be required to work in the office if you do not have an adequate home/work environment and the required internet connection.

Compensation Pay Disclosure:

Voya is committed to pay thats fair and equitable which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) addition to base salary Voya offers incentive opportunities (i.e. annual cash incentives sales incentives and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidates geographic location work experience education licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$41600/year $20/hour

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us this means thriving physically financially socially and emotionally. Voya benefits are designed to help you do just that. Thats why we offer an array of plans programs tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health dental vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5250/year
• Paid time off including 20 days paid time off nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race color sex national origin citizenship status religion age disability veteran status creed marital status sexual orientation gender identity genetic information or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please reference resources for applicants with disabilities.

Misuse of Voyas name in fraud schemes

About Voya Financial

Voya Financial Inc. (NYSE: VOYA) is a leading health wealth and investment company with approximately 9000 employees who are focused on achieving Voyas aspirational vision: Clearing your path to financial confidence and a more fulfilling life. Through products solutions and technologies Voya helps its 14.7 million individual workplace and institutional clients become well planned well invested and well protected. Benefitfocus a Voya company extends the reach of Voyas workplace benefits and savings offerings by providing benefits administration capabilities to 16.5 million individual subscription employees across employer and health plan clients. Certified as a Great Place to Work by the Great Place to Work Institute Voya is purpose-driven and committed to conducting business in a way that is economically ethically socially and environmentally responsible. Voya has earned recognition as: one of the Worlds Most Ethical Companies by Ethisphere; a member of the Bloomberg Gender-Equality Index; and a Best Place to Work for Disability Inclusion on the Disability Equality Index. For more information visit .

Voyas Values

Voyas values serve as our compass bringing together our culture performance brand vision strategy and corporate responsibility activities. Our values guide our decision-making and behaviors allowing us to deliver worth to our customers distribution partners shareholders and each other.

With a lens on balance health & welfare our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule working some days in the office and some days remotely providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote depending on business needs.

• We care

• We do the right thing

• We have customer passion

• We have a winning spirit

• We are the We

Why I love Voya

Awards and Recognition

Certified by the Great Place to Work Institute as a Great Place to Work 2016-2023 Voya is equally committed to conducting business in a way that is socially environmentally economically and ethically responsible. Voyas culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.