Customer Care Associate

Hackettstown, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: Customer Care Associate

Location: Hackettstown NJ 07840

Work Model: Onsite

Employment Type: 6 months (Possible ext)

Summary

The design planning execution control and monitoring of supply chain activities with the objective of creating net value building a competitive infrastructure leveraging worldwide logistics synchronizing supply with demand and measuring performance globally.

Responsibilities

Build a relationship with the customer to enhance trust and collaboration.
Manage order activities to insure timely delivery creation load planning and adherence to requested arrival date.
Proactively communicate any issues to sales and the customer take the lead to improve processes and resolve problems.
Manage key master data in all order management systems (SAP) and desk guide.
Represent customer at cross functional CMOS meetings and participate in problem solving and after-action reviews as necessary.
Recognize and resolve any potential order conflicts to insure on time and in full order delivery.
First point of contact between the customer.
functions to ensure timely production delivery and risk mitigation for customer orders.
Manage projects to drive improvements to customer metrics.

Requirements

Education & Professional Qualification: Bachelors degree in Supply Chain Logistics Operations Management Business Management and/or related field preferred.
2 years experience in Supply Chain Order Management Logistics or Customer-facing role.
Knowledge of EDI ERP and SAP preferred.
Must be comfortable with external communication and conflict resolution
Background in Account Receivables and Payables preferred.

Knowledge/Experience

Intermediate to advanced level of MS Excel

Excellent written & verbal communication skills

Excellent organizational skills

Excellent time management skills

Ability to interact and communicate effectively with other internal departments

Level of role Critical MLCs and Competencies

(Leadership & Functional/Technical)

Key Supporting Competencies (4-6)

Action Oriented

Customer Focus

Dealing with Ambiguity

Peer Relationships

Required Skills:

Customer Service

Position: Customer Care Associate Location: Hackettstown NJ 07840 Work Model: Onsite Employment Type: 6 months (Possible ext) Summary The design planning execution control and monitoring of supply chain activities with the objective of creating net value building a competitive infrastructure levera...