Associate Field Support Engineer Revo Health

Bloomington, IN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Associate Field Support Engineer provides primary technical support to end-users on PC and phone related troubleshooting while demonstrating strong customer service skills. This position will support employees in interfacing with network phone systems and software applications.

This is a full-time position working Monday - Friday from 8:00 AM - 5:00 PM out of our Corporate Office in Bloomington MN.

Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health working closely with Infinite Health Collaborative (i-Health) and its operating divisions.

Essential Functions:

Respond to and resolve daily technical problems in a professional and timely manner. Track and monitor trouble ticket submissions to ensure a timely and effective solution (may include PCs printers E-mail voicemail desktop applications fax machines web pages and software applications)
Ensure tickets are resolved in a timely manner and escalate exceptions to management refer tickets if necessary to other personnel for resolution based on required skill set
Provide updates status and completion information to end users via work order tracking system
Assist in monitoring and analyzing network systems switches servers and firewalls.
Install configure and support PCs for all users with Windows Operating System MS Office Internet Explorer anti-virus and other needed enterprise applications
Support remote users and users in clinical offices by ensuring consistent level of end user support across the organization
Support and maintain user account information including rights security and systems groups
Assist with IT related projects as needed
Occasionally participate in community functions relating to outreach events throughout the year.
Any and all other duties as assigned

Education and Experience Requirements:

High School diploma/GED or equivalent
Customer Service experience preferred

Benefits & Compensation:

Actual starting pay will vary based on education skills and experience.
We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts - to learn more clickâhere.â

Essential Requirements:

Ability to:

Comply with company policies procedures practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)
Work in the clinic office or surgery center during business hours
Travel independently throughout the clinic office or surgery center (which may include movement from floor to floor); frequent bending lifting stooping or sitting for long periods of time may be required
Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner.
Demonstrates exceptional verbal and written communication skills.
Provides exceptional customer service.
Demonstrated accurate attention to detail.
Use of project management tools to manage project tasks and resources.
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems establish facts and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations if required

Performance Expectations Revo Healths Core Values:

Integrity- Do the right thing and take responsibility for what you do and say
Service - Consistently contribute to deliver an exceptional experience
Quality - Act with high purpose committed effort and skillful execution to exceed expectations
Innovation- Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

Office setting

Notes:

Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.

Required Experience: