Systems Support Engineer II

About Red River Managed Services:

At Red River Managed Services we cultivate a welcoming positive workplace where every employee feels valued supported and empowered to do their best work. We embrace a true one-team mentalitycollaborating sharing knowledge and making thoughtful decisions grounded in data experience and collective insight. We look for selfmotivated individuals who thrive in a team-driven environment built on trust accountability and shared success.

Our teams partner directly with clients to design innovative solutions challenge the status quo and deliver bestinclass results. With a deeply clientcentric mindset we anticipate needs respond with urgency and build longterm relationships rooted in reliability and excellence.

As we continue to grow we seek passionate professionals who are resilient in the face of change energized by creativity and committed to continuous learning. Successful candidates will demonstrate a strong desire for personal and professional growth supported by ongoing feedback and development.

What We Look For:

Ideal candidates will embody the following qualities and be prepared to share examples of how theyve demonstrated them in previous roles:

• Collaboration You bring a team-first mindset ensuring colleagues feel welcomed supported and positioned for success.

• Creativity You embrace new ideas listen to understand and pursue innovative solutions with persistence and enthusiasm.

• Empathy You take time to understand the needs of clients and teammates anticipate challenges and foster trust and long-term loyalty.

• Integrity You give and receive feedback openly acknowledge mistakes and share learnings to strengthen the team.

• Judgment You make thoughtful informed decisions that prioritize long-term solutions over quick fixes relying on data and collaboration.

• Purpose You seek truth challenge the status quo when necessary and pursue excellence even when it requires personal risk.

• Resilience You adapt quickly stay steady in fast-changing environments and know when to escalate or collaborate to overcome challenges.

• Selflessness You prioritize whats best for the team and organization consider the impact of your actions and work to elevate those around you.

Position: Systems Support Engineer II (Onsite San Francisco Area)

Responsibilities

• Provide technical support for all users and guests within the assigned region.

• Deliver endtoend support for both end users and Clevel executives.

• Ensure timely resolution of issues and communicate solutions clearly and professionally.

• Diagnose and resolve technical problems via phone in person or remote sessions.

• Install software manage user accounts and adjust system settings based on user needs.

• Collaborate with the offshore ServiceDesk team to maintain smooth IT operations.

• Travel to local and regional offices to provide onsite support and complete project work.

• Create and maintain technical documentation procedural guides and user FAQs.

• Support office moves newhire setups and other ITrelated operational tasks.

• Deploy new hardware systems and software applications.

• Support building technologies including security systems turnstiles and basic network infrastructure.

• Troubleshoot and resolve issues with mobile devices and ensure recovery processes are in place.

• Lead or colead large projects and major technical initiatives.

• Support and maintain conference room technologies for Microsoft Teams Zoom and WebEx.

• Train users on everyday technology and new tools as they are introduced.

Qualifications

• Advanced knowledge of Windows environments and enduser support.

• Strong understanding of O365 Windows 11 and related Microsoft applications and services.

• Solid experience with iOS macOS and Apple mobile devices.

• Excellent listening skills with the ability to understand user needs and troubleshoot effectively.

• Expertise in video conferencing and collaboration technologies including Neat devices Microsoft Teams Zoom and WebEx.

• High degree of patience and empathy when supporting nontechnical users executives and distributed/offshore teams.

• Exceptional verbal and written communication skills.

• Bachelors degree in Computer Science Information Systems or a related field preferred.

• 3 years of IT support experience in a large fastpaced corporate environment.

Basic Qualifications:

• U.S. Citizenship Required

Red River offers a competitive salary excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants that require accommodation in the job application process may contact. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River hasan active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our ApplicantTracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.