Director, Strategic Initiatives

First Entertainment Credit Union

Job Location:

Florida City, FL - USA

Monthly Salary: $ 135000 - 160000

Posted on: 21 days ago

Vacancies: 1 Vacancy

Job Summary

First Entertainment Credit Union is looking for a Director Strategic Initiatives who will drive enterprise-wide research & development and related initiatives while managing significant domain expertise in the following categories: digital banking and member/customer service.

The ideal candidate will be positioned to steer and influence cross-functional teams and will need to leverage exceptional creativity pioneering vision and communication skills to enhance our mission. They will oversee create and manage strategies including the functionality and user experience of e-banking solutions website online account opening online loan application remote deposits core integration back-office and client-facing operations and/or related process mapping.

This is a full-time remote or hybrid opportunity reporting to the AVP Strategy and is based in the United States (Arizona California Colorado Florida Georgia Idaho Nevada New Mexico Ohio Texas and Washington).The targeted pay for California is between $135000 to $160000.

Responsibilities

Build and lead operations and process improvement initiatives as well as member and/or employee workflows from scratch.

Lead member service efforts including day to day operations and rollout of supportive services.

Compile data analytics and identify trends to implement growth strategies and scale development of digital banking core and/or electronic services.

Lead large-scale projects designed to provide an optimal end-to-end user experience leveraging industry best practices.

Deliver concepts personas user journeys storyboards system maps user flows wireframes visual design comps and prototypes using mapping software such as Visio.

Oversee the full lifecycle of project design from conception and design executions to development handoff to frontend QA and to iteration and optimization of established features and user experiences.

Establish milestones and monitor adherence to schedules and budget identify problems and obtain solutions such as allocation of resources or changing business requirements and approaches based on system capabilities.

Provide hands-on work on execution of project initiatives and priorities required including acting as an individual contributor when or where necessary.

Communicate effectively with vendors and all levels of leadership in meetings presentations and interactions.

Requirements

10 years experience working in a digital technology marketing or operations department or experience working within digital-first organization and 5 years in a management role.

Bachelors degree in technology mathematics engineering computer science or equivalent work experience required.

Ability and flexibility to travel on occasion to corporate offices conferences or meetings.

Full-service financial institution experience preferred.

Strong interpersonal and collaboration skills and able to apply critical thinking and constructive feedback to drive toward solutions and decisions quickly.

Strong technical and analytical skills required.

Familiarity with SDLC is encouraged.

Very detail oriented analytical and strong attention to detail.

Experience working in a start-up or similar environment a plus.

In-depth knowledge of Credit Union products and services procedures and guidelines and field of membership requirements.

Thorough knowledge of regulations applicable to essential responsibilities.

Ability to read speak and write clearly to convey information effectively.

Effective communication skills across all levels of audience.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director

First Entertainment Credit Union is looking for a Director Strategic Initiatives who will drive enterprise-wide research & development and related initiatives while managing significant domain expertise in the following categories: digital banking and member/customer service.The ideal candidate will...