Commercial Director

Its a great time to join Harri as we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. Were an innovative high-growth company with a global presence dedicated to building strong partnerships and delivering measurable value to our customers. We are excited to recruit for this pivotal Director - AI Sales Enablement role to ensure the continued development of our go-to-market knowledge and expertise. You will serve as a Knowledge Lead and a trusted AI Force Multiplier playing a key role in translating our AI platform into practical value for restaurant and hotel operators.

As a Director - AI Sales Enablement you will be responsible for ensuring our go-to-market teams deeply understand how hospitality operators run their businesses day-to-day. Your responsibilities will include:

• Hospitality Expertise: Teaching the team how to talk about big industry problemslike high turnover rising labor costs and complex compliance lawsto show how Harri solves them.
• Product Mastery: Designing and rolling out the curriculum that makes new and existing sellers domain experts on our products and the solutions that drive demand.
• Certification & Quality: Certifying team members and adjusting training materials to ensure we deliver highly competent sellers to the field.
• Storytelling: Taking real wins from customers like major hotel brands and QSR groups and turning them into simple stories that help the sales team close deals.
• AI Innovation: Finding and setting up AI tools to help the team work more efficiently including using AI to write better emails summarize meetings and create training materials.
• Playbook Development: Creating and updating the guides talk-tracks and battle cards our team uses every day to win against competitors.

We are looking for a Hospitality Insider who is an AI Enthusiast with a proven track record of simplifying complex technical features into exciting customer benefits. You will be passionate about delivering successful outcomes and possess:

• 5 years in or around the hospitality industry.
• Excellent communication (written and verbal) and presentation skills with the ability to explain complex technical features simply.
• AI Proficiency: Active experience using AI (like ChatGPT Claude or meeting assistants) to be more productive and the ability to teach others.
• Self-Starter Mentality: The ability to build content lead training and measure results independently without needing a large team.
• Technical Savvy: Comfort learning new software quickly and showing others how to get the most out of the Harri platform.
• Global Collaboration: Experience working in a cross-functional environment to scale knowledge and improve consistency.
• Domain Knowledge: Experience with Workforce Management compliance or restaurant/hotel operations is strongly preferred.

• Position: Full-time
• Location: This role is based in NYC.
• Salary: The salary range for this position is$175000 - $225000 USDdepending on experience.

Creating an environment which enables our people to thrive is crucial for us. Harri offers a comprehensive compensation structure designed to support you throughout your career here. Youll get:

• Competitive salary within the stated range.
• The opportunity to drive critical projects for a high-growth innovative company.
• Experience working in a fast-paced global environment.
• A collaborative and supportive team environment.

Were committed to building diverse talent at Harri and believe our strengths as a team come from having many unique perspectives. We value a healthy vibrant and inclusive organization that encourages everyone to be themselves at work.

Closing Date: 30 January 2026

We will be reviewing applications on a rolling basis and reserve the right to close applications early.