GTAC Team Leader (Nightshift)

The key focus of the Team Lead is to manage day to day operations of the team. The team lead will work collaboratively with the onshore leads and provide direction to his/ her direct report.  

Reporting to the Head of Delivery NA you will assist in driving high-quality candidate care and strive to be an ambassador for the  Allegis Global Solutions brand at every interaction.  

Responsibilities

• Effective coaching and development of direct reports supporting the Allegis OPCO teams. 
• Understanding OPCO-specific team processes and carrying out activities accordingly to ensure that SLAs are met.  
• Communicating process changes appropriately so the team can adapt change to their day-to-day operations. 
• Develop and retain talent to build high-performing teams- Sets high standards of performance and behavior for team members; Hold team members accountable for their actions; Provides opportunities and challenging assignments for growth of talent; Develops retention rates and retention strategies; Provides constructive ongoing performance feedback to staff; Interviews and selects new hires. 
• Drive for results with sound judgment - Accountable for delivery of all business performance metrics. 
• Continuously monitors how actions are impacting business performance and reputation; Manages risks and control - Promotes a culture of transparent and ethical escalation procedures; Leads by example demonstrating ethics and integrity in decisions and actions. 
• Monitors progress of team members identifies coaching plans and coaches them for improvement. 
• Provides feedback and develops plans to drive individual and team performance. 
• Identifying and escalating risk or compliance issues 
• Ability to handle stakeholders with alignment to different business/OPCO needs
• Ability to identify problems and enable the team to find the solution

Qualifications :

• At least 2 years of working experience in a supervisory level  
• Must have relevant background with recruitment operations and recruitment administration - highly preferred 
• Leadership skills specifically coaching development and influencing. 
• Ability to interpret data from a variety of internal and external sources and predict trends. 
• Tertiary qualification in business or a related discipline is highly desirable. Bachelors degree preferred. 
• Experience working with global/offshore sourcing models preferred. 
• Must be amenable with nightshift schedule and hybrid work setup (office is based in Ortigas Pasig area)

Additional Information :

As a workplace we focus on relationships with each other our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives backgrounds and ideas drive innovation and make us successful.

See what its like to work at AGS by searching #LifeAtAGS on any social network.

Remote Work :

No

Employment Type :

Full-time