What success looks like in this role:
Supervises the efforts of Service Desk teams within an assigned Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members clients or other and trains Service Desk team members to build new collaboration within the team and with outside support Service Desk tickets and calls identifying trends and issues that require more in-depth team meets or exceeds agreed up SLAs.You will be successful in this role if you have:
BA/BS degree and 2-4 years relevant experience OR equivalent combination of education and relevant experience Prior management experience not required but may have informally led teamsUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more