Post Fitment Support Specialist

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are a world-leading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Post Fitment Support Specialist to join our team. Our teams are collaborative vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities:

Collaborate with Global teams to implement and maintain Cartrack projects
Document technical procedures user manuals and FAQs
Provide technical support for any device related matters or issue (device fuel firmware and functionality issues raised by customers)
Create price codes as part of the vehicle information capture process for new and existing customers
Conduct post fitment checks for newly installed Cartrack products on customer vehicles to:

Ensure standard procedures are adhered to by the fitters
All the functions that the customer had subscribed to are working.

Create post fitment related incident reports and provide necessary recommendations as needed for customers
Continuously update technical knowledge and skills

Job Requirements:

Minimum Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
Entry levels are welcome to apply
Proficient in written and spoken English to handle customer queries
Must have a pleasant personality with high levels of motivation and enthusiasm
Ability to work independently and as part of a team
Willingness to work outside regular business hours as required