After-Hours Customer Service Representative
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Job Location:
Manila - Philippines
Monthly Salary:
PHP 314 - 314
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Schedule:
- Mondays to Fridays 5:00 pm to 9:00 pm
- Saturdays and Sundays 10:00 am to 9:00 pm
- Client timezone: Australian Western Standard Time (Perth WA)
Job Description:
Responsibilities:
- Answer after-hours emergency calls from clients experiencing security system issues
- Coordinate with on-duty technicians to arrange emergency service visits and callouts
- Provide immediate positive engagement to clients confirming ability to assist with their needs
- Handle inquiries about new alarm system and camera system installations during after-hours
- Schedule callbacks with sales experts for clients interested in security system upgrades
- Take detailed client information and ensure seamless handoff to appropriate team members
- Conduct outbound marketing calls to existing client base to generate new appointments
- Provide phone coverage during staff holidays and leave periods as business needs require
- Maintain professional communication standards that reflect the companys high-quality service commitment
Requirements
- Strong customer service and communication skills with professional phone manner
- Ability to work Australian time zone hours with reliability for after-hours availability
- Experience handling emergency or urgent customer situations with calm professionalism
- Ability to coordinate with field technicians and manage multiple priorities simultaneously
- Basic computer skills for scheduling and client management systems
- Bonus if you have security industry knowledge or alarm system familiarity
- It helps if you have experience with appointment setting or outbound calling
- Remote work flexibility with consistent predictable schedule
- Opportunity to make a real difference in peoples safety and security
- Potential for role growth from part-time to full-time as business expands
- Work with a company that leads their market in after-hours customer service
- Supportive team environment with clear processes and backup systems
- Competitive hourly rates with room for increased responsibilities over time
Benefits
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
Required Skills:
Strong customer service and communication skills with professional phone manner Ability to work Australian time zone hours with reliability for after-hours availability Experience handling emergency or urgent customer situations with calm professionalism Ability to coordinate with field technicians and manage multiple priorities simultaneously Basic computer skills for scheduling and client management systems Bonus if you have security industry knowledge or alarm system familiarity It helps if you have experience with appointment setting or outbound calling Why Join This Team Remote work flexibility with consistent predictable schedule Opportunity to make a real difference in peoples safety and security Potential for role growth from part-time to full-time as business expands Work with a company that leads their market in after-hours customer service Supportive team environment with clear processes and backup systems Competitive hourly rates with room for increased responsibilities over time
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
