Service Desk Engineer

Position Title: Service Desk Engineer
Work Set-up: Work Onsite/Work from Office
Schedule: 3 days work 3 days off; 6-6 Day/Night
Salary: Php 18000.00 Php 20000.00

Are you interested in joining a fast-paced internationally backed and dynamic team This is your chance to upscale your technical skills with our top-tier client in the IT Research and Development field that provides fascinating work (i.e. Financial Quantitative Research Data Engineering DevOps Applications Development Cyber Security and High-Performance Computing) to their global customers.

JOB DESCRIPTION FOR A SERVICE DESK ENGINEER

Your Responsibilities as a Service Desk Engineer would be:

Monitor alerts via Slack and email and respond in a timely manner
Manage queries via email and chat regarding IT issues and questions.
Communicate progress in a timely manner to all relevant parties.
Gather and record all relevant issue details to submit for second level support when needed.
Document technical efforts and create KB articles when new information is learned.
Be available to work 24x7.

Qualifications as a Service Desk Engineer:

Basic knowledge of working with Linux environments working in the terminal and a basic understanding of Windows servers and general networking skills.
Strong verbal and written communication skills.
Excellent customer service ability.
SD experience is preferred but not required.
Ability to work in a fast-paced environment.
Ability to manage queries via email and chat regarding IT issues and questions.
Ability to gather and record all relevant issue details to submit for second-level support when needed.
Ability to communicate progress in a timely manner.
Ability to create KB articles when new information is learned.
Amenable to work 24x7

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays

About Boomering:

Boomering is an ISO-certified leading BPO company in Clark Freeport Zone Pampanga.

Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.

Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.

Website:
Career Portal: and LinkedIn: Boomering Inc.; Boomering Careers