Settlement Specialist
Share
Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
29 days ago
Vacancies:
1 Vacancy
Job Summary
WE ARE CAESARS
At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them
Our Mission: Create the Extraordinary
Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
Our Values: Blaze the Trail Together We Win All-In on Service
Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.
JOB SUMMARY
The Settlement Specialist is a part of the companys Sports Trading organization. We pride ourselves in empowering each other to do our best work and as Settlement Specialist you will be focused on creating pricing publishing suspending and resulting sports data and payment disputes that arise during live sports games in a fast friendly and transparent manner. We will enable you to do your best work and drive efficiencies in your own portfolio of games youll be an expert on such topics and your input will be invaluable to our team.
HOW YOU WILL CREATE THE EXTRAORDINARY
- Run your own docket of live games and markets to ensure rapid accurate resulting of all games that require manual resulting.
- Monitor automatic feeds and leverage your quick thinking to solve issues that arise with feeds that go down or data inaccuracies that come through.
- Rapidly respond to internal stakeholders such as Customer Services and Trading with clear transparent and helpful information.
- Become the resident expert in applicable legislation and Gambling Commission requirements and ensure steadfast compliance with such policies.
- Flex your resourcefulness and quick thinking to solve critical errors that arise and respond to evolving game situations to ensure customers can reinvest funds as soon as possible.
- Identify opportunities for improvement in standard operating processes and cadences to drive efficiencies in output and improve customer satisfaction.
- Escalate risks issues and complaints that arise early and partner with Settlement and Trading leadership to provide rapid solutions.
WHAT YOU WILL NEED
- Self-starter with strong prioritization and organizational skills to manage portfolio of games across short and varied timelines
- Has a people-first attitude and enjoys helping customers and colleagues solve problems and achieve success
- Fast responder who recognizes high level of urgency required for resulting tasks as well as issue resolution
- Detail-oriented learner who can understand and clearly explain industry regulations how it applies to each case and how to communicate to maximize transparency to our Customer Service reps
- Agile problem solver who has a natural orientation towards understanding how to resolve issues and remain flexible in times of pressure
- Relentlessly dedicated towards the improvement of day-to-day work and operations by pursuing best practice efficient processes
- Early excellent escalator with a keen awareness of potential risks and mitigation options
- Passion for sports and working knowledge of the betting industry
- Available to work between 7am 11pm Monday to Sunday includes Bank Holidays. THIS POSITION IS OFFICE-BASED (NO REMOTE OPPORTUNITY)
- Excellent Microsoft Office Suite skills
WORK ENVIRONMENT
- Must be able to sit for extended periods
- Regular attendance in the office
TOGETHER WE WIN
We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and ... View more
