Director of Technology Services

We have a diverse team of healthcare IT experts devoted to solving real-world healthcare problems. Were looking for driven smart creative and fun candidate who share our passion for optimizing the intersection of consumer health technology and innovation.

The Los Angeles Network for Enhanced Services (LANES) is a non-profit Health Information Exchange (HIE) dedicated to improving the health and well-being of the Southern California community. We provide seamless secure and instant access to patient health information across hundreds of healthcare organizations. Our mission is to connect disparate data systems empowering providers with the information they need to deliver better care.

The salary range: $180000 to $200000 based on experience and qualifications.

This is a remote role but only local candidates will be considered.

Some travel may be required throughout the Los Angeles area.

SUMMARY

LANES is seeking a Director of Technology Services to lead our core technology operations and technical support. This is a highly strategic hands-on leadership role that is critical to our mission. You will be responsible for the daily security efficiency and quality of all our technical services and products including our data integration channels (HL7 and FHIR) the LANES portal and roster processing.

You will play a key role in ensuring our technological infrastructure is robust and our support services are world-class. If you are a visionary leader with deep expertise in healthcare technology and a passion for making a real-world impact we encourage you to apply.

ESSENTIAL FUNCTIONS

As the Director of Technology Services you will:

Technology Leadership & Strategy

• Provide hands-on technical leadership for daily operations ensuring the security efficiency and quality of our data integration services (HL7 FHIR roster processing).
• Define and implement technical service level agreements (SLAs) and establish procedures to monitor performance and address service degradation proactively.
• Serve as a primary technology subject matter expert (SME) representing LANES technology architecture in interactions with customers and partners.
• Collaborate with the Business Development team to identify and architect new technical solutions for both new and existing customers.
• Author technical and business requirements documents and diagrams.
• Collaborate with QA Information and Enterprise Architects on developing architecture documentation.

Operations & Technical Infrastructure

• Oversee DevOps and Cloud Network Engineering teams ensuring our technical infrastructure is secure cost-optimized and fully observable.
• Collaborate with the Chief Information Security Officer (CISO) to meet cybersecurity goals and ensure robust network security.
• Manage operations for the LANES Portal ensuring continuous accessibility monitoring data quality and collaborating with clinical teams to improve user experience.
• Maintain relationships with a portfolio of key customers leading business review meetings and gathering feedback to identify new business and technology development opportunities.

Technical Support & Team Management

• Lead and mentor the Technical Support team setting policies establishing support tiers and defining escalation processes.
• Monitor and prioritize technical support tickets ensuring timely and effective resolution.
• Establish and track key quality and performance metrics for the technical support function.
• Adherence to scope management and change control processes; assess and evaluate scope changes for feasibility and impacts on commitments.
• Other duties as assigned

JOB QUALIFICATIONS

Required Skills & Experience

• Minimum of five years of experience working at a Health Information Exchange (HIE) or similar healthcare technology organization.
• In-depth understanding of healthcare data interoperability standards including HL7 and FHIR messaging.
• Experience with Amazon Web Services (AWS) cloud infrastructure.
• Proficiency in developing SQL queries.
• Proven ability to manage and prioritize a large portfolio of projects and tasks in a fast-paced environment with limited supervision.
• Excellent communication skills with the ability to present complex information clearly and concisely both verbally and in writing.
• Ability to reside in California.
• A bachelors degree is required.

Certificates/Licenses/Clearances

A valid California drivers license and reliable transportation to carry out job-related functions throughout the Los Angeles area.

Other Skills Knowledge and Abilities

• Experience with Mirth Connect or other integration engines.
• Experience with Google BigQuery or other data warehousing technologies.
• Experience using Atlassian products such as JIRA and Confluence.
• Familiarity with Google Cloud Platform (GCP).
• Supervisory or team leadership experience.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Frequently

Handling / Fingering: Frequently

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb Crawl Kneel Bend: Occasionally

Lift / Carry: Occasionally - Up to 30 lbs

Push/Pull: Occasionally - Up to 30 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5 hrs/day)

WORK ENVIRONMENT

Remote and General Office Setting Indoors Temperature Controlled.

Must have reliable internet connection at remote location.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants without regard to age (40 and over) national origin or ancestry race color religion sex gender sexual orientation pregnancy or perceived pregnancy reproductive health decision making physical or mental disability medical condition (including cancer or a record or history of cancer) AIDS or HIV genetic information or characteristics veteran status or military service.

Required Experience:

Director