Senior Executive FRM

About Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

We are looking for an enthusiastic young professional to strengthen the team in Dispute Management. This department is responsible for chargebacks and disputes focusing on the research and resolution of customer issues. The ideal candidate will apply bank and card industry regulations and practices in resolving disputes while compiling aggregate statistics on chargebacks to help identify patterns and improve overall customer service.

Day-to-Day Responsibilities

• Manage merchant disputes on behalf of our clients ensuring timely and fair resolutions.
• Review and analyze dispute documentation and evidence provided by merchants to assess validity and impact.
• Prepare and deliver daily reports detailing case status metrics and recommended actions.
• Participate in daily escalation meetings to discuss high-priority cases and determine next steps.
• Develop a thorough understanding of each merchants business model to enhance the analysis of documentation and evidence.
• Contribute to the development maintenance and monitoring of the departmental Service Level Agreement (SLA).

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:

• High-level proficiency in English (excellent written and spoken communication).
• Bachelors degree.
• Creative problem-solver with a demonstrated ability to identify inefficiencies and implement more efficient ways of working.

Perks & Benefits

• Hybrid working options.

Shape the evolution

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

Permanent Hybrid