Commercial Card Prepaid Client Service Specialist III

Join our Payments Solution Center team at JPMorgan Chase & Co. where payments transcend transactions. We support clients with advanced digital solutions to manage their business and working capital. Successful specialists focus on business results while offering solutions to help customers. This role involves managing interactions with business partners across multiple lines ensuring daily tasks are completed. Be part of a high-performing global team working with diverse clients and tackling complex problems across various products.

As a Commercial Card Prepaid - Client Service Specialist III within the Payments Solution Center team you will provide support to clients leveraging sophisticated digital end-to-end solutions to manage their business and working capital. You will utilize various digital channels and balance your focus on business results with offering options and finding solutions to help our customers.

Job Responsibilities:

• Communicate with customers in a metrics-driven environment.
• Navigate multiple technologies while staying engaged with our customers.
• Demonstrate resiliency and extreme adaptability in a fast-paced environment.
• Possess strong customer focus with the ability to have detailed conversations with our customers.
• Take ownership of each customer interaction while treating customers with respect and responding with empathy.
• Document customer account activities thoroughly and concisely. Demonstrate personal excellence including punctuality integrity and accountability.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Make appropriate decisions on behalf of our customers quickly and effectively. Effectively prioritize work to ensure efficiency.
• Abide by all applicable regulatory and department practices and procedures.
• Have the ability to work independently and in a team critically and exercise independent judgment.

Required qualifications capabilities and skills:

• High School diploma/GED required.
• Full-time in-office availability across various shifts and holidays where supported markets are open.
• Ability to build and maintain good working relationships with business partners.
• Ability to work in a fast-paced environment be flexible follow tight deadlines organize and prioritize work.
• Effectively manage operational risk through adherence to established procedures and controls.
• Strong oral and written communication skills with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance.

Preferred qualifications capabilities and skills:

• 2 years of Customer Service experience preferred.
• Minimum of one year of customer interaction or customer support experience strongly preferred either by phone or face-to-face.
• Proficiency with basic computer functions including mouse and keyboard usage launching applications conducting searches on the Internet and maneuvering in a Windows-based environment strongly preferred.