Customer Support Specialist I

Murray, UT - USA

Yearly Salary: USD 50000 - 65000

Posted on: 22-10-2025

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Job Summary

The Customer Support Specialist is primarily responsible for managing and tracking support tickets and solving issues generated from users of CaseWorthys multi-product platforms. This work involves frequent interaction with customers via telephone and email to deliver quality solutions in a timely manner and eventually being able to create strong relationships with customers. This position also includes developing and maintaining support resources made available to customers and other support and training related projects.

Responsibilities

Receive investigate and respond to customer inquiries in a thorough and timely manner.
Track open tickets that require follow-up driving those items to resolution.
Document customer interaction within each support ticket.
Distinguish between user errors bugs and platform enhancement requests.
Decide when to escalate support tickets to another level or organization and ensure that those escalations are completed effectively and efficiently.
Develop and maintain support resources and documentation including knowledge base articles manual updates etc.
Relay feedback on the product to the Product team.
Test new releases in a testing environment as requested by Test team.
Participate in periodic on-call rotation for after-hours emergency support calls.
Ability to travel nationwide up to 10% annually.
Performs other duties as assigned.

Requirements

Required Skills & Qualifications

2 years experience in customer support / call centers.
Proven ability to delight customers.
Excellent communication skills.
Strong analytical skills and attention to detail are required.
Previous experience with CRM or support software.

Preferred Skills & Qualifications

Software support experience
Familiarity with database applications and general computer knowledge such as Microsoft Windows Server IIS and SQL Server
Associate or bachelors degree preferred.
Experience with Salesforce CRM or JIRA a plus.
Human Services industry experience is a plus.

Salary Description

$50000-$65000

Required Experience:

Full-timeDescriptionJob SummaryThe Customer Support Specialist is primarily responsible for managing and tracking support tickets and solving issues generated from users of CaseWorthys multi-product platforms. This work involves frequent interaction with customers via telephone and email to deliver ...