Country Coordinator

Key Responsibilities

Study Support

• Arrange drug and non-drug (Lab kits ECG e-COA) importation to support study sites and contact with CSC Logistics for drug shipment.
• Coordinate and where applicable prepare study related documents for printing sealing scanning binding and delivery to site. This includes printing and sending electronically the On-Site Investigator Files to sites.
• Provide administrative support to the study team (i.e. study related mailing bill processing printing etc.)
• Archiving process handling at study closure.
• Support distribution of Additional Label Forms (ALF) to sites
• May support the local study team in the planning and execution of timelines and activities for study start-up including submission to ethics committees governance offices and Health Authorities. This may also include amendments and follow up until approval
• May update national registries where applicable
• May support the collection and distribution of documents to and from sites.
• Enter data into systems as required (e.g. eTMF) and support document upload into eTMF and other systems.

RCO Managerial & Office Support

• Perform administrative functions like calendar management organizing on site and remote meetings travel arrangements preparing T&E reports creation of purchase orders requisition of supplies
• Support manager and the team to navigate various administrative systems and databases in compliance with applicable procedures
• Supports managers in researching inquiries and tracking and interpreting data from various databases
• Support manager and teams as needed for finalizing/formatting various presentations
• Maintain departmental SharePoint (owner)
• May support co-ordination of employee onboarding distribution of announcements Coordinate RCO meetings (logistics venue)
• General office administration (stationery mailings email distribution lists printing)

RDL Global Support (if relevant and assigned to you)

• Supports RDL Leadership across all regions so that there is a consistency in the delivery of the RDL vision to the team and external stakeholders
• Oversee the creation and maintenance of complex workflows and processes to ensure seamless allocation of work and the reporting of deliverables.
• Provides expertise in the adoption of IT tools to facilitate learning and development initiatives and communications.
• Builds and maintains SharePoint MS Teams Channels and other collaborative tools as needed.
• As this role requires the support of team members across multiple time zones there will be a requirement to participate in meetings outside of business hours.

Senior Level Expectations

• Engage with line management and/or Head of Clinical Operations or Head of RDL to assist in the resolution of complex issues both locally and/or globally.
• Serve as a key resource for colleagues by providing guidance leading training and mentoring to other team members through a mentoring process using informal and/or formal presentations.
• May serve as an SME for systems of processes across the department /- contribute at a global level to these systems or processes

Qualifications Experience Competencies & Software

Degree

• Degree Requirements: high school degree college qualifications or university degree

Experience & Competencies

• Experience managing multiple priorities and ability to accomplish tasks within a timeframe setting milestones to meet deadlines and achieving goals.
• Demonstrates ability to function independently.
• General knowledge of software systems and web-based applications. Good computer aptitude and willingness to learn new systems and applications.

Software Experience

• Microsoft Suite