Front Desk Agent
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an ambassador of hospitality ensuring that every guests journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment.
As a Front Desk Agent you will:
- Greet each guest with a genuine and warm welcome setting the tone for their stay.
- Ensure a smooth check-in experience issue room keys and facilitating a flawless check-out process.
- Accurately compute bills collect payments all while maintaining a friendly and professional demeanor.
- Accept payments through various methods including cash check or credit cards.
- Effectively find solutions that meet guests concerns and challenges actively with your ability to listen with an empathetic approach enhancing the overall guest experience.
- Coordinate with other departments as necessary to expertly resolve service requests or opportunities utilizing our work order tracking system.
Individual must possess and adhere to the following core values:
- Integrity Doing the right thing when no one is looking.
- Passion Creating a positive impact.
- Work Ethic Taking pride in your work.
Qualifications :
- Must be able to work second or overnight shift.
- Excellent verbal and written communication skills.
- Must have proficient computer and keyboard skills.
- Ability to multi-task frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
- Must be able to stand for an extended period of time as 90-100% of the shift is standing.
- Make decisions based on your own judgment and company policy.
- Follow instructions without close supervision.
- Occasional carrying and lifting of items up to 15 pounds.
- Ability to work a flexible schedule to include weekends and holidays.
- Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check drug test and prove eligibility to work in the United States.
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
