Front Desk Agent
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Job Location:
Lynden, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Front Desk Agent you are the heart of the guest experience and the first smile guests see when they arrive. You set the tone for every stay by delivering warm welcomes seamless service and thoughtful support from check-in to check-out. If you thrive in a fast-paced environment love helping people and take pride in creating memorable moments this role offers the perfect opportunity to shine in hospitality.
Qualifications :
- Welcome guests warmly and professionally upon arrival
- Manage guest check-ins and check-outs efficiently
- Issue room keys and provide assistance as needed
- Handle reservations room availability guest records mail and phone messages with accuracy
- Respond to guest inquiries and provide information about local dining transportation attractions and activities
- Process payments post charges to guest accounts and ensure accurate billing and documentation
- Address and resolve guest concerns promptly while maintaining a friendly and professional demeanor
- Deliver consistent high-quality customer service that enhances the overall guest experience
Additional Information :
- High school diploma or General Education Degree (GED) or an equivalent combination of education and experience
- One to three months of related experience or training preferred
- Previous customer service or hospitality experience is a plus but not required
- Experience handling cash credit card transactions or point-of-sale systems is helpful
- Comfortable using phones and basic computer systems
- Additional hospitality or customer service training is an advantage
Why Westgate
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Wellness Programs
- Fun family culture
- Employee Assistance Program (EAP)
- Exclusive discounts for Team Member (i.e. hotels resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
