CRM Conversion Apprentice

Youre customer obsessed and cant base any decision without data Come join the Deezer CRM team! We have taken our obsession for our users and injected it with new thinking and ways to disrupt how we do CRM. For this transformative organisation we need a diverse team of CRM experts all dedicated to design build and activate new ways to engage our users around our favourite topic music. Beyond ideation and concepting we need resourceful individuals who can dig into the how and thrive working in a dynamic environment to get things done. This role has a start date from October onwards and a duration of 1 year. 

The role

We are currently seeking a highly motivated individual to join our team as a CRM Conversion this role you will have the exciting opportunity to develop tailored CRM journeys to activate users in the early days of their lifecycle with Deezer and nudge them to convert to a paid package. Youll be a key contributor to deliver innovative and personalised communications across all channels with a high focus on testing & optimization. You will have the chance of working closely with various departments within our organisation including Product & Tech Data and Copywriting/Graphic Design. 

What you will do

• Ideate and execute CRM journeys (in our CRM tool Braze) to boost activation and conversion leveraging personalized music content and well-thought promo schemes.

• Work closely with different teams across the organisation to ensure the successful execution of our CRM strategy and alignment with company objectives.

• Implement AB tests to continuously improve journeys performance.

• Monitor analyse and report on CRM performance metrics and communicate learnings to the organisation.

• Find new and innovative ways to engage with users effectively using our channel mix.

Qualifications :

This role is excellent for a person with:

• A data-driven approach and strong organisational skills

• An experience in project management.

• A genuine enthusiasm for customers and a creative mindset

• Working proficiency in English.

• Knowledge of CRM platforms is a plus (ideally Braze).

At Deezer diversity drives innovation. Whatever makes you uniquely you your experiences your way of thinking your journey might be exactly what we need.
If this role speaks to you and aligns with your interests and capabilities even if you dont meet 100% of the qualifications listed please give it a try and tell us more! #BeYou

Additional Information :

At Deezer you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities e-learnings and workshops right from the onboarding :

• Regular Diversity & Inclusion internal and external talks
• Dedicated employee work streams on Gender equity Ethnicity & Culture Disability and LGBTQ
• Multiple e-learnings and mandatory training sessions for all managers
• English and French courses for all so that everyone can connect and feel included

Beyond benefits like transportation we offer you extra perks like:

• A Deezer premium family account for free
• Access to gym classes
• Join over 70 Deezer Communities to connect beyond your day-to-day work share passions learn from each other and #Belong
• Deezer parties several times a year and drinks every thursday
• Allowance for sports travelling and culture
• Meal vouchers
• Mental health and well-being support from  
• Great offices always located in dynamic and attractive districts whether in Paris London or Sao Paulo!
• Hybrid remote work policy

If you want to learn more about life and culture at Deezer please visit our Welcome to the Jungle page here!

Remote Work :

No

Employment Type :

Intern