CRM Manager

About Yousign

Yousign (soon to be Youtrust) is a European Digital Trust provider fully compliant with eIDAS and the highest European standards. Our three modules electronic signatures identity and document verification and e-seals can be used independently or combined within sector-specific workflows ensuring simple secure and legally compliant processes for SMEs and mid-sized companies.
Hosted and processed entirely in Europe we guarantee sovereignty transparency and reliability. As a certified B-Corp we combine innovation with responsibility building trust at the heart of every digital exchange.
We are entering a key moment as we expand from eSignature to the full Digital Trust chain.

About the role

Your mission

What youll do

Generate Self-Serve MRR (80% of your time)

• Build and optimize cross-channel campaigns (email & in-app) that activate convert and expand our customer base

• Test learn repeat: Run A/B tests experiment with messaging and continuously improve workflows

• Launch automated programs using behavioral data-onboarding nurturing reactivation upsell

• Track what matters: Monitor and improve CVR activation rate engagement churn and CRM-driven MRR

Support teams across the business (20% of your time)

• Co-manage our newsletter with the Brand team

• Partner with Product on announcements and lifecycle updates

• Support Sales RevOps and PMM on CRM-related needs

• Provide clear reporting on all CRM initiatives

Day-to-day youll also:

• Be our internal expert on Intercom and HubSpot (tool knowledge is a strong advantage)

• Manage communication pressure: Make sure prospects and customers receive coherent relevant and well-timed messages

• Own the cross-team editorial calendar for lifecycle marketing product and brand communications - ensuring alignment and a smooth customer experience

• Keep data clean reliable and lifecycle management consistent across all touchpoints

What you bring

• 3 years as a CRM Manager or similar role ideally in SaaS or product-led environments

• Data-driven approach: Youre comfortable with metrics cohorts dashboards and experiment design

• Strong grasp of CRM best practices automation segmentation lifecycle messaging

• Business acumen: You evaluate ROI and prioritize accordingly

• Excellent writing skills in French (native) and English

• Customer-centric mindset with an understanding of product-driven communication

• Ability to juggle multiple projects and collaborate across teams

Recruitment process

1 Interview TAM with Laila Talent Acquisition Manager 30 min
2 Interview with Lara Hiring Manager deep dive into your experience 45 min
3 Case study presentation showcase your strategic approach 1 hour
4 Final conversation with Sophie Director of Inbound Marketing culture fit & vision alignment 30 min

Benefits

• BSPCE (ESOP) - stock options.

• Meal vouchers (Swile): 10.50/day 50% covered by Yousign.

• Health insurance (Alan): Basic plan at 62.50/month 50% covered by Yousign.

• Life & disability insurance: 100% employer-covered.

• Wellbeing: Axomove (4 physio sessions) and (4 therapy/coaching sessions).

• Transportation: 50% reimbursement for public transport for hybrid workers.

• Leeto: Access to numerous employee discounts (cinema travel leisure sports etc.).

• Time off: 10 RTT days/year plus menstrual leave parenthood benefits seniority days and journée de solidarité.

• Additional benefits: 1 volunteering day/year learning & development budget and more.

Why join Yousign now

• A mission that matters in a world challenged by AI-driven fraud

• A vision built on integrity

• A European & sovereign platform

• A certified B Corp

• The golden age of Yousign