Senior Sales Operations Specialist

What you get to do in this role:

• Aligned to specific customer accounts the Senior Sales Operations Specialist will support the opportunity quoting contracting and forecasting process
• Point of contact for managing customer & field support issues for new commercial models
• Monitors customer entitlement and usage data regularly to identify any discrepancies or potential overages
• Work with IT pricing operations and compliance to identify & fix any entitlement or usage data issues
• Send monthly entitlement and usage reports to customer and account executives
• Analyze and review current customer licensing products and usage and identify new revenue opportunities
• Support customer renewals in migrating to new commercial models
• Work closely with compliance on existing subscription usage data and to onboard customers
• Ensure Quotes and Order Forms for accuracy and completeness.
• Ensure all Orders are approved within pricing and discount policies.
• Interface to Deals Desk Finance Legal and Use verification as needed (i.e. revenue recognition & special T&Cs)
• Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
• Support sales organizations requirement for Customer licensing compliance

Qualifications :

Our ideal candidate: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
• 4 years of proven experience of Sales Operations in a software sales organization
• Organized with excellent attention to detail and the ability to work in a fast-paced environment
• Proficient in PPT Word and Excel
• Experience with a CRM system
• Has been in a role supporting Sales Reps and Sales Territories
• Strong listening analytic and organizational skills
• Ability to prioritize to meet business needs
• Effective communicator both written and verbal
• Team Player with positive attitude ready to work in a fast-paced environment
• Results Driven

For positions in this location we offer a base pay of $92300 - $152300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time