IT Asset & Support Assistant

Who are we

Gilchrist Connell is a dynamic and forward-thinking insurance law firm with offices in Adelaide Brisbane Melbourne Perth and Sydney.

At Gilchrist Connell we believe that access to exceptional work and a fulfilling personal life go hand in hand.

For the sixth consecutive year weve been recognised as an Australasian Lawyer 5-Star Employer of Choice and were proud to be certified as a Family Friendly Workplace and Great Place to Work. We are a WGEA Employer of Choice for Gender Equality and in 2025 we were recognised in the Best Law Firms list by Best Lawyers.

Are you looking to advance your career in a dynamic and inclusive environment At Gilchrist Connell we champion transparency flexible working practices and top-tier employee support programs. Here your professional growth is nurtured and your personal well-being is a priority. Join a team that values your contribution fosters innovation and strives for excellence. Be part of a vibrant culture where your career can truly thrive.

What we offer you

Gilchrist Connell offers a wide range of benefits including:

• A culture built by real people committed to each other and their clients success! Our firm has a collegiate buzz and is growing in response to client demand.
• Access to an experienced team of lawyers at different levels who are dedicated to helping you learn and grow in your role and to provide support while you do so.
• Flexibility to manage your time. Be efficient get your work done and go enjoy your personal life.
• Responsibility for and meaning in your work.
• A truly diverse and inclusive workplace where all our people can flourish and fulfil their highest potential for the benefit of our people the firm and our clients.
• Community mindset. We recognise our role as a corporate citizen and invest in a standalone pro bono practice and community response.
• Access to professional development opportunities with leading external providers.
• A competitive salary with discretionary incentives linked to firm performance.
• Group Salary Continuance (GSC) at the firms cost.
• Market leading family friendly policies entitlements over and above government entitlements.
• Comprehensive wellbeing support services through our EAP Provider and Osara Health which is available to you and your family.
• Access to corporate discounts for over 400 retailers.

Why the role

Were looking for an entry level IT Asset and Support Assistant to become part of our shared services team. This is role can be performed from our Adelaide office. Our team strives for providing excellent service to our clients while balancing lifestyle and wellbeing knowing when to work hard and when to relax. Youll play a crucial role supporting user account provisioning IT asset management and offering first level IT support to our teams throughout Australia.

Who are you

• Customer service experience is desirable.
• Enthusiasm for technology and an interest in building a career in IT
• Understanding of Microsoft 365 and desktop support.
• Excellent communication skills with the confidence to liaise with a range of internal and external vendors.
• Ability to follow documented procedures and escalate issues when required.
• Ability to work collaboratively within a team environment.

What does a standard week look like

• Assist with creating modifying and deactivating user accounts across systems.
• Maintain access control documentation and ensure compliance with security policies.
• Support onboarding/offboarding by coordinating access needs with relevant cross functional teams.
• Maintain an up-to-date inventory of IT assets and track assignments returns and disposals.
• Provide first-level support for device setup and basic technical issues.
• Document procedures for account management asset setup and decommissioning.
• Actively learn new tools and technologies to improve support capabilities.

Candidates can request reasonable adjustments for any part of the recruitment process. If you need any specific adjustment please contact our People team so we can work together to support you.

We encourage applications from individuals of diverse backgrounds including but not limited to First Nations LGBTIQA persons with disabilities as well as individuals of all ages and cultures. Were a safe inclusive and equitable workplace and celebrate the diversity of our people.

If this opportunity sounds of interest please talk to Jessica Lloyd People Assistant on. Alternatively hit the apply button to submit your CV and cover letter.

A quick note to agencies we dont need support with this role at present. Thank you.