Remote Customer Service Representative (CSR) – APAC Support | SaaS | Bilingual
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Job Location:
Makati City - Philippines
Monthly Salary:
USD 1000 - 1400
Posted on:
20-10-2025
Vacancies:
1 Vacancy
Job Summary
Location: Remote Must be able to work 9:00 AM to 5:30 PM Australia Eastern Standard Time (AEST)
Industry: SaaS / Hospitality-Tech
Department: Customer Support
Reports To: Customer Support Manager
About RoverPass
RoverPass is a fast-growing SaaS platform that simplifies the online reservation process for RV parks and campgrounds. Our technology enables campground owners to manage bookings effortlessly while offering campers a seamless experience. With a strong presence in the United States and Canada were now expanding to Australia to meet growing demand.
Our mission is to connect travelers with unforgettable outdoor experiences through smart technology and reliable service. We are a remote-first company committed to building an inclusive performance-driven culture where independence trust and accountability are valued.
Role Summary
As a Customer Service Representative (CSR) supporting our Australian market you will be the first point of contact for our users in the APAC region. This is a critical role as we expand into new territory. Youll help onboard new campground clients resolve user inquiries and provide real-time support all while working autonomously in a fully remote setting.
This role goes beyond standard customer service were looking for someone proactive resourceful and capable of being a key support player in our international expansion.
Youd Be a Great Fit If You Are:
Autonomous by nature Youre comfortable working independently managing your time and making decisions without constant oversight.
A natural problem-solver You enjoy figuring things out even when theres no clear path. You bring clarity where there is ambiguity.
Customer-obsessed Youre motivated by helping others and take ownership of the customer experience from start to finish.
Adaptable and resilient You thrive in dynamic evolving environments and can pivot quickly when processes or priorities shift.
Culturally aware You understand the nuances of supporting users across different countries and time zones especially in a new market.
Key Responsibilities
Deliver high-quality timely customer support to users in the Australian market during AEST hours.
Troubleshoot platform issues guide users through solutions and ensure resolution of customer inquiries.
Collaborate with onboarding teams to support new campground clients entering the platform.
Maintain accurate records in our CRM and follow up consistently to ensure satisfaction.
Proactively identify recurring issues and recommend improvements to internal processes.
Support the implementation of Standard Operating Procedures (SOPs) for new market coverage.
Participate in knowledge-sharing and training to stay current on product updates and best practices.
Qualifications
2 years of experience in a customer service role ideally within a SaaS or tech environment.
Fluent in English; bilingual candidates are strongly preferred.
Experience using CRM systems (e.g. Zendesk HubSpot Salesforce) and support ticketing tools.
Excellent written and verbal communication skills.
Proven ability to work independently in a fully remote environment.
Previous experience supporting international markets (especially APAC) is a strong plus.
Must be able to reliably work 9:00 AM 5:30 PM AEST.
Key Skills and Abilities
Soft Skills:
Empathy and active listening
Conflict resolution
Time management
Initiative and accountability
Cultural sensitivity
Hard Skills:
CRM and ticketing software proficiency
Technical troubleshooting (SaaS platforms)
Documentation and knowledge base updates
Additional Information
Remote Work: 100% remote
Schedule: Full-time 9:00 AM 5:30 PM AEST
Compensation: Competitive salary in USD
Time Off: 28 days of paid time off annually
Benefits: Paid sick days maternity/paternity leave and opportunities for professional development
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
RoverPass, the ultimate reservation software, makes the reservation process easy to manage by streamlining your day-to-day operations and provides the most comprehensive set of campground management features to help owners save time and money. Take reservations instantly online and au ... View more
