Site Support Engineer

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Schedule

Second Shift (Afternoons)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
We seek a Systems Infrastructure Engineer II to maintain and optimize our technology infrastructure. Youll work with advanced systems and contribute to our mission of enabling customers to make the world healthier cleaner and safer.

Youll collaborate with cross-functional teams to deliver robust technical solutions while maintaining security and compliance standards. This role combines hands-on technical work with strategic thinking to support our organizations digital transformation initiatives.

Bachelors Degree plus 4 to 5 years of experience in enterprise IT infrastructure management and operations
Preferred Fields of Study: Computer Science Information Technology Engineering or related field

Ability to diagnose and solve issues on PCs and 3rd party applications supported by Corporate Infrastructure and Security and engage functional teams as needed
Ability to follow update edit author and review KB articles to diagnose resolve or hand off to higher-tiered support issues with network connectivity such as VPN or wireless connectivity Active Directory security incidents servers and business applications.
Ability to provide hands-on support and remotely direct someone that provides hands-on support for computer rooms IDFs MDFs and physical equipment such as servers switches routers printers.
PC / Laptop installation configuration(imaging) and Break-fix
Making recommendations to Client Engineering and Device Management teams for enhanced configurations of PCs / Laptops
MacOS and Windows OS request fulfillment
Printer/Scanners installation configuration and Break-fix. Coordinate with a vendor for printer replacements and support contract modifications
Phone & Mobile devices installation configuration and break fix.
Level 2/3 support for PC Printer Scanner Phone (Remotely unresolvable by Service Desk)
Snow queue management and ownership (review queue self-assignment of tickets ticket closures track metrics and KPIs and manage membership)
Mounting & Un-mounting Hardwares in the data center (Switch Routers Serversetc..)
IDF/MDF daily routine check andmaintainingdata center health checklist register. Ability toinitiateresolution for issues found during the check
Ability to lead medium-sized initiatives or workstreamsimpactingbetween 50 and 100 customers with limited mentorship from the manager
Ability toidentifynew tasks that need to be performed for support or operations and suggested methods of implementation andassistin the execution
Software installation at PC and Server level
Ability toidentifyprocess improvement with technology and workflows and present solutions to functional teams and management
Ability to develop a positive relationship with functional teams andassistwith project planning execution and solution development.
Ability to participate in rotation coverage as needed
Proven ability to manage multiple priorities and meet deadlines
Read Write and Speak the local language

Required Experience:

Work ScheduleSecond Shift (Afternoons)Environmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers ...

Work Schedule

Second Shift (Afternoons)

Environmental Conditions

Office

Job Description

Bachelors Degree plus 4 to 5 years of experience in enterprise IT infrastructure management and operations
Preferred Fields of Study: Computer Science Information Technology Engineering or related field

Ability to diagnose and solve issues on PCs and 3rd party applications supported by Corporate Infrastructure and Security and engage functional teams as needed
Ability to follow update edit author and review KB articles to diagnose resolve or hand off to higher-tiered support issues with network connectivity such as VPN or wireless connectivity Active Directory security incidents servers and business applications.
Ability to provide hands-on support and remotely direct someone that provides hands-on support for computer rooms IDFs MDFs and physical equipment such as servers switches routers printers.
PC / Laptop installation configuration(imaging) and Break-fix
Making recommendations to Client Engineering and Device Management teams for enhanced configurations of PCs / Laptops
MacOS and Windows OS request fulfillment
Printer/Scanners installation configuration and Break-fix. Coordinate with a vendor for printer replacements and support contract modifications
Phone & Mobile devices installation configuration and break fix.
Level 2/3 support for PC Printer Scanner Phone (Remotely unresolvable by Service Desk)
Snow queue management and ownership (review queue self-assignment of tickets ticket closures track metrics and KPIs and manage membership)
Mounting & Un-mounting Hardwares in the data center (Switch Routers Serversetc..)
IDF/MDF daily routine check andmaintainingdata center health checklist register. Ability toinitiateresolution for issues found during the check
Ability to lead medium-sized initiatives or workstreamsimpactingbetween 50 and 100 customers with limited mentorship from the manager
Ability toidentifynew tasks that need to be performed for support or operations and suggested methods of implementation andassistin the execution
Software installation at PC and Server level
Ability toidentifyprocess improvement with technology and workflows and present solutions to functional teams and management
Ability to develop a positive relationship with functional teams andassistwith project planning execution and solution development.
Ability to participate in rotation coverage as needed
Proven ability to manage multiple priorities and meet deadlines
Read Write and Speak the local language

Required Experience:

Key Skills

Data Center Experience
Splunk
System Security Plans
Cybersecurity
Computer Networking
Nginx
Root cause Analysis
Windows
Apache
Visio
SSO
Troubleshooting

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About Company

Thermo Fisher Scientific

Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more

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