RCC Service and Support Supervisor
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
25 days ago
Vacancies:
1 Vacancy
Job Summary
The RCC Service and Support Supervisor is responsible for leading motivating and developing a high performing team toward their goals through daily supervision of specialists. Working across the business engaging with peers team members and partners for cohesive and aligned leadership is key.
- 4 years of experience in customer service retail or a contact center environment
- Experience with successfully driving performance and results through strategic and effective leadership specifically in a retail or sales environment.
- Proven track record of strong decision-making skills and good judgment
- Outstanding communication and interpersonal skills
- Experience with effectively navigating complex personnel situations
- Experience leading people leading an initiative or acting in a leadership capacity
- 2 years management experience leading a team of 15 direct reports
- Highly organized with strong time management skills enabling high productivity consistently
- Leadership experience in a contact center environment
- Independent and driven able to complete work independently and prioritize effectively
- Resourceful organized and motivated (action oriented with sense of urgency)
- Proven track record building strong cross-functional relationships
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more
