Office Administrative and Customer Support Customer Service Representative
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Job Location:
Lenexa, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
o Answer 50 70 Inbound calls per day
o Make 60 80 Outbound calls per day
o Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information using the proper client scripting voice tone inflection expressing empathy and displaying a willingness to assist.
o Accurately identify and escalate AE/PQC to client within 1 business day
o Field caller complaints and escalate via the request for supervisor process
o Respond to sample accountability emails within 24 hours of receipt
o Daily spreadsheet completion & submissions (AV Touchstone & FEDEX)
o Data & Documentation management (DTP and mailbox usage)
o Attendance and On phone percentages (90% or better)
o Adherence to all CWI SOP Federal regulations as well as all policy and procedure
o
Qualifications:
o High School graduate (some college preferred)
o 3-5 years customer service experience within a inbound call center environment
o Above average computer skills
o Exceptional written and verbal communications
o Make 60 80 Outbound calls per day
o Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information using the proper client scripting voice tone inflection expressing empathy and displaying a willingness to assist.
o Accurately identify and escalate AE/PQC to client within 1 business day
o Field caller complaints and escalate via the request for supervisor process
o Respond to sample accountability emails within 24 hours of receipt
o Daily spreadsheet completion & submissions (AV Touchstone & FEDEX)
o Data & Documentation management (DTP and mailbox usage)
o Attendance and On phone percentages (90% or better)
o Adherence to all CWI SOP Federal regulations as well as all policy and procedure
o
Qualifications:
o High School graduate (some college preferred)
o 3-5 years customer service experience within a inbound call center environment
o Above average computer skills
o Exceptional written and verbal communications
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
