Account Supervisor (Michigan Based)

Farmington Hills, MI - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

ABOUT US:

Fusion92 is building the future of marketing through an unparalleled data-driven approach to solving our clients toughest problems. We call ourselves a Marketing Transformation Partner for clients as through a culture of curiosity fearlessness teamwork and leadership we turn our expertise toward creating new paths forward where our services and technology together unlock unprecedented growth.

Were an independent national enterprise based in Chicago with hubs in Detroit Austin and Denver. Fusion92 is committed to a diverse equitable inclusive workplace that drives a positive impact in our global community.

We are experts across every field and discipline in marketing.

Fusion92 is for those who are obsessed with curiosity and innovation. We unite data scientists media buyers copywriters technologists developers consultants coders UX/UI specialists designers strategists producers operations pros and more to deliver real results and to give answers to the unanswerable.

We launch products we have patented innovations we create award-winning ideas we transform businesses. We are dreamers and doers and we are ready for you to join us.

Our difference is our people. Thats where you come in.

If youre curious and looking for a integrated team where you can fearlessly collaborate and deliver best-in-class work join us!

The role

The Account Supervisor has superior execution and sharpened strategic skills. They are the perfect fusion of both the skills and can lead an account and cross-functional team seamlessly. They provide day-to-day leadership of the strategic plan and ensure the end deliverable (strategy/creative/media/dev) achieves the clients and agencys objectives. As the go-to business partner the Account Supervisor builds trust with and acts as an advisor to internal and external clients. We are looking for candidates that thrive in a fast paced collaborative and team-minded environment.

This role often operates at a portfolio level taking ownership of both revenue and client satisfaction leading teams to capitalize on significant growth opportunities.

Bringing our core values Curiosity Fearlessness Teamwork and Leadership to life will be critical to the success of this individual.

Location:

Candidates must be located in Illinois Texas Colorado or Michigan. For individuals based in our Michigan and Illinois locations this will be a hybrid role requiring both in-office and remote work. For candidates in Texas and Colorado this position will be fully remote.

What youll do

Serve as the daily contact and client advocate between client and agency and acts on client requests (serving as lead role on some projects and support on others)
Maintain long-term and profitable customer relationships with all levels of client management
Management of client communications for assigned projects including status reports and conference reports as well as client/project billing invoicing and overall financials
Preps for and leads client meetings and reviews; ensures presentation is prepared and the appropriate subject matter experts (SMEs) are included to help sell-in ideas
Delivers total project ownership including:
Act as team leader to ensure integration of agency disciplines (media strategy creative finance etc)
Develops scopes project briefs change orders by working with the client and internal teams
Communicating project milestones client feedback and next steps to all relevant cross-functional team members and clients
Partner with Project Manager to ensure continuity between client requirements and internal efforts and to help develop and manage timelines pacing of projects and budget
Establishes client onboarding docs and case studies to inform new team members and our capabilities presentations
Provides competitive intelligence trends and strategic POVs to the client
Brings teams together to actively solve current project demands to resolve any internal issues or for proactive ideation

Requirements:

KNOWLEDGE/SKILLS/ATTRIBUTES REQUIRED:

4-6 years of experience in an ad agency managing projects in multiple mediums including digital video social print and large-scale website maintenance.
Bachelors degree preferred ideally in business administration program management project management analytical management or marketing/advertising
Experience with franchise or multi-location clients is a plus
At least 5 years of client service or account management experience; Has had client interaction/experience and works to have best-in-class client service; ability to build and maintain strong client relationships
Familiarity with advertising agency/digital marketing process including strategic development media buying and asset management and production; Knowledge of management of all types of digital deliverables a plus
Exceptional written and verbal communication skills. Ability to break down complex information into understandable pieces
Ability to work and collaborate with counterparts (media creative developers) to ensure the team has what is needed in order to deliver accurate work to our clients
Foundational understanding of our clients business and marketing knowledge
Proven track record of developing budgets and managing project timelines and resources so all projects are delivered within budget
Ability to present ideas projects to client without senior account support
Knowledge of Excel Acrobat Professional Smartsheet Jira

The hiring range for this discipline within our industry is $60000 to $100000. Where an employee is paid within this range will depend on multiple factors including but not limited to location years of experience education internal pay structure and other contributing factors.

Disclaimer: All qualified candidates will receive consideration for employment without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality or sex.

ABOUT US:Fusion92 is building the future of marketing through an unparalleled data-driven approach to solving our clients toughest problems. We call ourselves a Marketing Transformation Partner for clients as through a culture of curiosity fearlessness teamwork and leadership we turn our expertise t...